Open To Work
Yannan Ivy Liang
Perth,Australia
Summary
Master's graduate in Information Systems and Technology with a strong foundation in business analysis and stakeholder engagement. Experience includes optimizing workflows and implementing data visualization solutions to drive operational improvements. Passionate about delivering strategic value in a Graduate or Junior Business Analyst role to facilitate digital transformation efforts.
Overview
11
11
years of professional experience
Work History
Business Analyst Intern
The Trustee for The Siddiqui Trust
Perth, WA
03.2026 - 05.2026
- Conducted stakeholder interviews and workshops to uncover business needs, guiding process automation initiative.
- Analyzed operational data to pinpoint bottlenecks, supporting formulation of business case with projected ROI.
- Developed interactive dashboards in Power BI for enhanced data visualization.
- Created and maintained project artifacts, including business requirements documents and process flow diagrams, to ensure clarity and alignment.
- Performed gap analysis on software solutions, documenting functional specifications to support informed vendor selection.
- Facilitated cross-functional communication through agile ceremonies to ensure alignment on product backlogs.
Casual Sales Associate
Ugg Express
Perth, WA
07.2025 - Current
- Guided customers in product selection with knowledgeable recommendations, enhancing overall shopping experience.
- Executed customer need analysis and adapted solutions, contributing to a 10% boost in regional store sales.
- Resolved customer inquiries and complaints with professionalism and empathy, fostering positive customer relationships.
- Maintained store displays and ensured merchandise was well-stocked and organized.
Restaurant Manager
Mr Ho Restaurant Joondalup
Perth, WA
04.2019 - Current
- Managed daily operations to drive restaurant performance and enhance customer satisfaction.
- Oversaw daily operations and analyzed POS sales data to implement cost-control measures and enhance front-of-house workflow.
- Led, mentored, and scheduled cross-functional hospitality staff, achieving an exceptional 100% team retention rate over a 6-month peak season.
- Trained and supervised staff to uphold service standards and foster teamwork.
Aged Care Operations & Hospitality Assistant
Connect Staffing (Contractor)
Perth, WA
12.2022 - 11.2025
- Delivered essential hospitality and dietary support across multiple aged care facilities, gaining comprehensive, firsthand insight into the daily operational workflows and logistical challenges of residential care units.
- Strictly adhered to aged care compliance frameworks, infection control protocols, and dietary management systems to ensure high-standard service delivery for vulnerable residents.
- Collaborated effectively with multidisciplinary care teams and facility managers to adapt services based on real-time resident feedback and shifting operational priorities.
Sales & Operations Coordinator
FT Foods
Perth, WA
08.2024 - 05.2025
- Coordinated end-to-end B2B order processing and inventory control using MYOB, ensuring data integrity across financial and supply chain modules.
- Liaised between commercial clients and manufacturing units to resolve operational discrepancies, improving B2B client retention rates.
- Facilitated communication between commercial clients and manufacturing units to resolve operational discrepancies, enhancing B2B client retention rates.
Business Analyst & IT Project Developer (Industry Exchange)
Curtin University
Perth, WA
03.2024 - 06.2024
- Led Agile (Kanban) project delivery framework, creating high-quality artifacts that resulted in peer-leading client approval score of 91/100.
- Acted as primary liaison between corporate clients and project team, managing expectations and translating business pain points into functional specifications for web application connecting PhD students with industry partners.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Analyzed business processes to identify areas for improvement and efficiency.
- Developed documentation for project deliverables and process workflows.
Business & Project Analyst
Flagence Communication & Consulting (GPC Group, 002400.SZ)
Guangdong, China
06.2015 - 12.2018
- Mapped and analyzed complex "As-Is" logistics and resource workflows for international auto shows, designing streamlined "To-Be" processes to enhance management of high-density media presence and VIP hospitality in high-pressure environments.
- Coordinated large-scale resource allocation models, managing transport, accommodation, and scheduling data matrices for 100+ external stakeholders simultaneously with zero operational errors.
- Utilized internal data management tools to monitor project milestones and track budget variances, conducting post-project evaluations to inform senior management on efficiency outcomes.
- Collaborated with enterprise clients (automotive brands) to elicit high-level business objectives and translate commercial marketing concepts into detailed operational workflows.
Education
Master of Commerce - Information Systems and Technology, Cyber Security
Curtin University
Perth, WA07-2024
Bachelor of Economics - International Economics and Trade
Guangzhou University
Guangdong, China07-2013
Skills
- SQL and Power BI
- Data analysis and visualization
- Advanced Excel techniques
- Python for data analytics
- Agile, Scrum, and Kanban methodologies
- Business requirements documentation
- Functional specifications development
- Use cases and user stories
- Gap analysis expertise
- MS Visio proficiency
- MYOB enterprise order management
- JIRA project management
- Confluence collaboration tools
- Microsoft Office suite
- Google Workspace applications
- Microsoft Teams communication
- IT infrastructure systems knowledge
- Cybersecurity fundamentals awareness
- Green IT and sustainability frameworks
- Requirements elicitation skills
- Process improvement strategies
- Stakeholder engagement techniques
University Projects
- Business & IT Analyst, Green IT Study Tour (Jordan), 09/2023, Evaluated IT infrastructure and sustainable energy integrations across multiple Middle Eastern corporations, synthesizing findings into data-driven insights on technology-enabled operational resilience.
- Database Designer, Tiburon Swim Meet Analytics Project, 04/2023 – 05/2023, Engineered a relational database system using Oracle APEX and SQL; mapped comprehensive Entity-Relationship Diagrams (ERD) in MS Visio, earning a perfect score.
- Network Architect, Southwest Shire Connect Project, 06/2023, Designed a centralized, high-security regional network architecture blueprint focused on optimizing data flow and green IT compliance.
References
- Nick Schols, Industry Exchange Lead, Curtin University, nick.schols@curtin.edu.au, 0401 920 272
- Serena Lao, Business Owner, Mr Ho Restaurant Joondalup, Lqx26@hotmail.com, 0430 311 699
Professional Skills
Experienced in conducting structured interviews and workshops to capture stakeholder needs., Proficient in mapping operational workflows, identifying bottlenecks, and designing optimized solutions., Skilled in managing cross-functional communications between business units and technical teams., Capable of translating complex datasets into actionable business intelligence for executives.
Technical Skills
SQL, Power BI, Excel (Advanced VLOOKUP/XLOOKUP, Pivot Tables, Data Cleaning), Python (Data Analytics), Agile/Scrum/Kanban, Business Requirements Document (BRD), Functional Specifications, Use Cases & User Stories, Gap Analysis, MS Visio, MYOB (Enterprise Order Management), JIRA, Confluence, MS Office, Google Workspace, Microsoft Teams, IT Infrastructure Systems, Cyber Security Fundamentals, Green IT & Sustainability Frameworks
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$73000/yr - $120000/yrLanguages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
French
Elementary
Japanese
Elementary
Korean
Elementary
Timeline
Business Analyst Intern
The Trustee for The Siddiqui Trust
03.2026 - 05.2026
Casual Sales Associate
Ugg Express
07.2025 - Current
Sales & Operations Coordinator
FT Foods
08.2024 - 05.2025
Business Analyst & IT Project Developer (Industry Exchange)
Curtin University
03.2024 - 06.2024
Aged Care Operations & Hospitality Assistant
Connect Staffing (Contractor)
12.2022 - 11.2025
Restaurant Manager
Mr Ho Restaurant Joondalup
04.2019 - Current
Business & Project Analyst
Flagence Communication & Consulting (GPC Group, 002400.SZ)
06.2015 - 12.2018
Master of Commerce - Information Systems and Technology, Cyber Security
Curtin University
Bachelor of Economics - International Economics and Trade
Guangzhou University