Harleen Rekhi
Melbourne
Summary
Dynamic professional with a proven track record in customer service and education, notably at TEK Foods and Cambridge International School For Girls. Excelled in enhancing customer relationships and improving service delivery, leveraging exceptional communication skills ,teamwork ,and CRM expertise. Achieved significant service improvements, demonstrating a keen ability to anticipate clients needs and foster engaging learning environments.
Overview
9
9
years of professional experience
Work History
Customer Service
TEK Foods
12.2019 - 03.2024
- Delivered exceptional customer service and supported positive brand experience.
- Resolved guest inquiries punctually and politely for professional customer service.
- Educated employees on register use, merchandising, and customer service.
Secondary Mathematics Teacher
Cambridge International School For Girls
05.2015 - 07.2016
- Developed lesson plans to adhere to clear departmental and school policy objectives.
- Dealt with inappropriate behavior quickly and effectively to maintain calm learning environment.
- Considered differing student abilities and differentiated work assignments accordingly.
- Encouraged students to actively engage in learning, and monitor and review personal objectives.
Education
Masters of Social Work(Qualifying) -
Federation University Australia
Ballarat, VIC10.2024
Masters of Education -
LaTrobe University
Melbourne, VIC10.2020
Bachelors of Education - Teacher Education, Subject-Specific
Innocent Hearts College of Education
Jalandhar, India05.2014
Masters of Mathematics - Mathematics Education
Apeejay College of Fine Arts
Jalandhar, India05.2013
Bachelor of Science - Mathematics And Computer Science
Apeejay College of Fine Arts
Jalandhar, India05.2010
Skills
- Customer service skills
- Customer Service and Communication Skills
- Victim Support Services
- Customer needs determination
- Customer Relationship Management (CRM)
- Onsite clients support
- Mental Health Services
- Maintaining clients database
Masters of Social Work Placements
DIVRS(Darebin Information and Resource Services)-25/05/2023-11/10/2023
Hume City Council -2/04/2024-19/07/2024
Timeline
Customer Service
TEK Foods
12.2019 - 03.2024
Secondary Mathematics Teacher
Cambridge International School For Girls
05.2015 - 07.2016
Masters of Social Work(Qualifying) -
Federation University Australia
Masters of Education -
LaTrobe University
Bachelors of Education - Teacher Education, Subject-Specific
Innocent Hearts College of Education
Masters of Mathematics - Mathematics Education
Apeejay College of Fine Arts
Bachelor of Science - Mathematics And Computer Science
Apeejay College of Fine Arts
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