Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harlem Iva

Highton,VIC

Summary

Dynamic team player with a proven track record at Kmart, excelling in customer service and relationship building. Recognized for exceeding performance goals through attention to detail and effective problem-solving. Committed to maintaining a clean and organized work environment, ensuring efficiency and safety while enhancing team collaboration.

Overview

2
2
years of professional experience

Work History

Team Member

Kmart
Leopold, Victoria
01.2025 - Current
  • Maintained cleanliness of the sales floor area at all times.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Resolved customer complaints in a timely manner.
  • Greeted customers and provided assistance with product selection.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Provided excellent customer service to clients in person and over the phone.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Kept stockroom clean and neat for maximum productivity.

Team Member

Kmart
11.2022 - 12.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Helped out managers by running a processes such as Decant
  • Provided exceptional customer service to clients, responding to questions effectively.

Education

No Degree - NCEA Level 2

Tauranga Boy's Collage
Tauranga, NZ
11-2023

Skills

  • Customer service
  • Product knowledge
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Relationship building
  • Problem-solving abilities
  • Goal setting and achievement
  • Team Player

References

  • Levi Wanyonyi | 041-186-1966
  • Jason Brown | 021-107-1179
  • Cleighton Ahipene | 027-373-3093
  • Cindy Mann | 022-535-7654

Timeline

Team Member

Kmart
01.2025 - Current

Team Member

Kmart
11.2022 - 12.2024

No Degree - NCEA Level 2

Tauranga Boy's Collage

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Harlem Iva