Harley Wiltshire
Huntingfield
Summary
Dynamic professional with a proven track record at Kingborough Mechanical Repairs, excelling in customer service and front desk operations. Expert in appointment scheduling and data entry, I streamlined processes to enhance efficiency and resolve client issues effectively. Recognized for maintaining confidentiality and fostering a welcoming environment for all visitors.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
Work History
Receptionist
Kingborough Mechanical Repairs
04.2023 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Manager
Sarnies Mobile Food Van
03.2019 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Education
High School Diploma -
Woodbridge High School
Woodbridge, TAS12-2011
Skills
- Organization skills
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- Mail handling
- Phone etiquette
- Front desk operations
- Customer service
- Problem-solving
- Payment processing
- Billing and invoicing
Timeline
Receptionist
Kingborough Mechanical Repairs
04.2023 - 03.2025
Manager
Sarnies Mobile Food Van
03.2019 - 04.2023
High School Diploma -
Woodbridge High School
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