Harman Singh

• Test and Release management on the principal program of work in Coles.
• Test governance across multiple squads and working horizontally across delivery spanning internal and external teams.
• Optimized resource allocation for successful project completion, managing cross-functional teams of QA engineers and testers.
• Streamlined processes through continuous improvement initiatives, reducing overall testing timeframes.
• Managed test environments and configurations for accurate representation of end-user requirements.
• Established strong relationships with stakeholders, fostering clear communication channels throughout all project phases.
• Championed process improvements by analyzing trends in defect metrics and identifying areas requiring attention or optimization strategies.
• Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
• Standard release process across internal squads and external teams.
• Conflict management (release) with internal/external teams.
• Managed production verification testing.
• Incident management and uplift of testing processes.

• Implemented portfolio test strategy
• Established test approach for medium to large projects across Scrum teams/Portfolios.
• Supported testers within scrum teams to align to portfolio test strategy and processes.
• Facilitated inter team communication across scrum teams/portfolios.
• Aggregated view of testing of LT reporting.
• Reviewed production incidents and test coverage to plug gaps.
• Managed integration, end to end and user acceptance testing.
• Established relationships with business and support them during business testing phase.
• Coaching of business users in the use of test tools and defect management.
• Influencing business and project teams to ensure that QA processes are applied consistently
• Escalation point for testers.
• Mentoring/professional development of direct report

• Established testing governance across the Vitality Program.
• Established test strategy to capture feature vs team plan so dependencies across project teams are identified and made visible.
• Worked across multiple work streams (Web, Mobile, API, EDS and Marketo), vendors (SAG, CAPG and DG), partners (Hoyts, FitBit, GreenCross, JAGGAD, Forme Spa etc) and business stakeholders to identify dependencies and plan for integration testing.
• Managed joint integration testing with Sovereign NZ.
• Managed testing in a complex hybrid delivery environment (Agile and Waterfall)
• Managed early review of scenarios with business stakeholders for quicker feedback
• Liaised with vendors (for e.g. CAPG, SAG, Digital Glue etc.) to stay on top of the testing timeline and manage shifts to plan accordingly.
• Reviewed automation and manual testing scope on regular basis to ensure coverage.
• Reviewed vendor test results prior to deployment in the test environment.
• Managed and reported traceability from requirements to test results.

Test management within Digital and XPLAN Programme and delivery of key initiatives like Single Member View, Onboarding, Electronic Verification and XPLAN Data Feed integration with IRESS

• Worked across multiple feature teams to manage delivery of features within the enterprise release.
• Facilitated daily stand-ups and managed iteration planning meetings.
• Ran sprint reviews and retrospectives.
• Supported team by removing blockers to ensure efficiency in delivery is maintained.
• Proactive management of resourcing to allow cross skill.
• Increased efficiency by reducing duplication within teams.
• Ensured traceability between tests and stories to enable audit and test coverage review.
• Introduced Risk Based Testing.
• Managed scope creeps by understanding the priorities of the change drivers and highlighting the impacts early.
• Successful delivery of key initiatives like Single Member View, Onboarding and Electronic Verification and XPLAN Data feed integration with IRESS.
• Demonstrated reduction of defects from 80 defects to 5 in regression testing in just 6 months.

Test management of core FX trading application.

• Worked with vendor, business and delivery management team to manage scope and release timelines of the scheduled releases.
• Understanding impacts (Upstream/Downstream), risks, deliverables and environment requirements and engaging relevant teams as required.
• Estimate management of the test, data and environments.
• Created schedules, test strategies, test plans and scope out testing based on the number of resources.
• Introduced Integration testing between streams.
• Conducted application walkthrough with the stakeholders and support teams.
• Managed daily defect triage meeting across multiple time zones (Melbourne/London).
• Managed testing across multiple time zones (Melbourne/London/New York).
• Environment management of end to end test environments and managing risks/issues related to use of the environments.
• Contributed to sprint planning sessions with the team members to gauge the viable delivery based on historical velocity.
• Managed stories as they pass through swim lanes to completion.
• Daily stand-ups for the updates on stories in hand and coming up.
• Organised and contributed to Retro at the end of sprint and take up action items for the next sprint as required.
• Walkthrough of the functionality delivered and tested as per release along with open defects with business and production support to ensure coverage and align expectations before test sign-off.
• Daily reporting to the delivery management and business stakeholders (Including issue/risks/concerns if any and views to mitigate) based on burndown chart.
• Managing defects, code drops and User Acceptance Testing.
• Effectively managed scope creeps by understanding the priorities of the change drivers and highlighting the impacts early.