Ramesh Bestha

VGCCC is Victoria's independent regulator responsible for licensing and regulating gambling and casino operations, overseeing gaming venues, casino operators, wagering and lotteries to ensure compliance, integrity and consumer protection across the state.

Role Description: Reporting directly to the CIO, I work alongside the Program Manager and Product Owner within a project team where my role is to govern the end-to-end test and release lifecycle for the update and implementation of regulatory platforms. These platforms support VGCCC's licensing and compliance operations, allowing applicants and licensees to submit, track, and manage gambling and casino licence applications, while giving regulatory staff the case management tools to assess and monitor compliance. This includes Salesforce Public Sector Solutions (PSS), which underpins the licensing and case management workflows, and Experience Cloud integrations, which provide the external-facing portal through which licensees and the public interact with the regulator. I was responsible for defining the master test strategy, establishing Azure DevOps workflow governance, coordinating SIT/UAT, managing environments, and driving cross-functional collaboration to ensure
compliant, high-quality software delivery for critical licensing and regulatory services. I also managed the testing delivery of 4 outsourced testers.

Core Deliverables:

• Master test strategy / test plan
• Test case design
• Test estimation and resourcing
• Coordination of SIT (system integration testing) and UAT (user acceptance testing)
• Defect management and triage
• Test environment management, including data and configuration
• Release planning and scheduling, including go/no-go criteria
• Deployment coordination across environments (dev, test, staging, production)
• Rollback and contingency planning
• Post-release monitoring and hypercare support
• Audit and regulatory compliance documentation, especially in government or regulated sectors
• Risk assessment and mitigation planning
• Change management alignment (CAB processes, where relevant)
• Leading and mentoring QA/test teams

The RTBA is the statutory authority responsible for holding all Victorian residential tenancy bonds in trust. Operating under Consumer Affairs Victoria, the authority securely manages bond lodgments, transfers, and neutral claim repayments, processing large-scale financial transactions while ensuring strict compliance with the Residential Tenancies Act 1997.

Role Description: Report to Program Director, I work alongside the Product Owner within a project team where my role is to govern the end-to-end test and release lifecycle for the update and implementation of regulatory platforms. These platforms support RTBA's rental bonds management, following rental agents and renters to submit, track, and manage bonds applications, while giving regulatory staff the case management tools to assess and monitor compliance. This includes Salesforce Public Sector Solutions (PSS), which underpins the licensing and case management workflows, and Experience Cloud integrations, which provide the external-facing portal through which rental agencies and the public interact with the regulator. I was responsible for defining the master test strategy, establishing JIRA workflow governance, coordinating SIT/UAT, managing environments, and driving cross-functional collaboration to ensure compliant, high-quality software delivery for critical licensing and regulatory services. I also managed the testing delivery of 6 outsourced testers.

Core Deliverables:

• Master test strategy / test plan
• Test case design
• Test estimation and resourcing
• Coordination of SIT (system integration testing) and UAT (user acceptance testing)
• Defect management and triage
• Test environment management, including data and configuration
• Audit and regulatory compliance documentation, especially in government or regulated sectors.
• Risk assessment and mitigation planning
• Leading and mentoring QA/test teams

Australia's national wholesale open-access data network, responsible for designing, building, and operating the essential digital infrastructure that connects millions of homes and businesses nationwide. The network utilizes a multi-technology mix (MTM)—including FTTP, FTTN, HFC, and Fixed Wireless—to deliver high-speed, reliable wholesale broadband services across the country.

Role Description: Report to Project Manager, I was working alongside with Product Owner within a project team where my role is to govern the end-to-end test lifecycle for the update and implementation of Billing platform. This platform supports NBN wholesale billing and compliance operations, allowing create, track and manage Internet Service Providers billing process. This includes Oracle BRM, which underpins the billing management workflows. I was responsible for manage end-to-end testing for enterprise applications, integrating Salesforce CRM, billing systems and AWS. Designed automation strategy (SOAP UI) that reducing regression testing time by 40%. Established release readiness dashboard for senior leadership, increasing transparency of testing KPIs.

Core Deliverables:

• Master test strategy / test plan
• Test case design
• Test estimation and resourcing
• Coordination of SIT and UAT
• Defect management and triage
• Test environment management, including data and Configuration
• Test Automation framework using SOAP UI
• Leading and mentoring QA/test teams

The state's centralized digital service delivery platform, built on modern enterprise architecture to unify disparate government functions. The agency leverages reusable API frameworks, robust automated workflows, and sophisticated digital identity proofing infrastructure to deliver secure, scalable, and high-availability digital solutions for millions of Victorian citizens and businesses.

Role Description: Reporting directly to Project Manager, I worked in a project team where my role is delivered end-to-end quality assurance and test automation for the state's centralized digital identity verification engine. This high-volume platform enables citizens to securely verify their identity online by integrating real-time facial recognition and biometric checks with national registries (Document Verification Service - DVS). Spearheaded comprehensive frontend portal and backend API testing to ensure flawless system reliability, strict data privacy compliance, and accessible, friction-free user journeys for millions of Victorians.

Core Deliverables:

• Master test plan
• Test case design
• Conduct SIT and UAT
• Built Cypress-based automation framework, achieving faster turnaround in regression testing
• Leading and mentoring QA/test teams

Australia's national wholesale open-access data network, responsible for designing, building, and operating the essential digital infrastructure that connects millions of homes and businesses nationwide. The network utilizes a multi-technology mix (MTM)—including FTTP, FTTN, HFC, and Fixed Wireless—to deliver high-speed, reliable wholesale broadband services across the country.

Role Description: Report to Project Manager, I was working alongside with Product Owner within a project team where my role is to govern the end-to-end test lifecycle for the update and implementation of Billing platform. This platform supports NBN wholesale billing and compliance operations, allowing create, track and manage Internet Service Providers billing process. This includes Oracle BRM, which underpins the billing management workflows. I was responsible for manage end-to-end testing for enterprise applications, integrating Salesforce CRM, billing systems and AWS. Designed automation strategy (SOAP UI) that reducing regression testing time by 40%. Established release readiness dashboard for senior leadership, increasing transparency of testing KPIs.

Core Deliverables:

• Master test strategy / test plan
• Test case design
• Test estimation and resourcing
• Coordination of SIT and UAT
• Defect management and triage
• Test environment management, including data and Configuration
• Test Automation framework using SOAP UI
• Leading and mentoring QA/test teams

A leading global creative consultancy that fuses enterprise-grade technology engineering with customer experience strategy. The practice delivers high-availability, scalable digital products and complex system transformations for tier-1 commercial clients and major public sector agencies. Specialized in engineering design-led platforms, enterprise cloud architectures, and robust automated workflows that securely manage massive-scale data and transaction volumes.

Role Description: Reporting to Project Managers, served as a Test Lead within the Digital practice team to drive comprehensive end-to-end quality assurance across complex Public Sector and Superannuation client projects. Responsible for leading the overarching test strategy, this role focused on validating seamless data transitions and automated workflows between user-facing frontend portals and secure backend cloud infrastructure. Key responsibilities included managing integration and API testing, ensuring strict adherence to rigid regulatory and data privacy compliance standards, and directing defect lifecycles in fast-paced agile environments. Additionally, championed operational stability during high-stakes go-live windows by leading Post-Implementation Reviews and providing dedicated Hyper-care support, while delivering clear, risk-based quality metrics to senior stakeholders to ensure successful system adoption.

• Core Deliverables:
• Defined test strategies for VICROADS, Telstra Super, Australian Super, and CBUS digital programs
• Introduced automation best practices for CMS and CRM platforms (Sitecore, Drupal, AEM, Salesforce)
• Mentored 10-member test team, improving productivity and achieving consistent on-time releases

A premier global technology and consulting corporation renowned for delivering enterprise-grade infrastructure, hybrid cloud solutions, and cognitive computing systems. During a transformative era of enterprise digitalization, the practice specialized in deploying high-availability software architecture, massive-scale data integration, and robust automated workflows for tier-1 global banking, telecommunications, and public sector clients.

Role Description:

Test Manager (2011 – 2016) | Test Lead (2009 – 2011)

Joined the organization as a Test Lead and was rapidly promoted to Test Manager in 2011, taking end-to-end ownership of quality assurance and testing delivery for multiple large-scale enterprise solutions within the global Testing Practice. Specializing in Siebel CRM technology, managed complex, cross-functional testing teams and drove the successful delivery of high-availability software rollouts for tier-1 clients across the Telecommunications, Hospitality, and Pharmaceutical industries. Responsible for defining master test strategies, establishing governance frameworks, and managing multi-million dollar project timelines, this role focused on validating intricate backend architectures, complex data migrations, and automated billing/customer workflows. Partnered closely with global project managers and executive stakeholders to mitigate delivery risks, ensure strict adherence to industry-specific regulatory compliance, and guarantee operational stability across diverse, fast-paced deployment environments.

Core Deliverables:

• Master test strategy / test plan
• Test case design
• Test estimation and resourcing
• Coordination SIT and UAT
• Defect management and triage
• Test environment management, including data and configuration
• Leading and mentoring QA/test teams

Achievements:

• Received IBM GBS – GD Eminence and Excellence Recognition ORION Award in year 2015 for my Contribution in NBN Billing Project.
• Received IBM GBS – GD Eminence and Excellence Recognition ORION Award in year 2014 for my Contribution in NBN Billing Project.
• Received Certificate of Appreciation from Management in 2014 for my contribution in NBN Billing Project.
• Received IBM GBS – GD Eminence and Excellence Recognition ORION Award in year 2013 for my Contribution in NBN Billing Project.

A leading global provider of digital transformation, consulting, and business re-engineering services, specializing in enterprise-scale technology deployments for the telecommunications industry. The organization delivers robust software engineering, systems integration, and comprehensive quality assurance solutions, partnering with tier-1 global carriers to modernize legacy infrastructure and optimize high-volume customer-facing platforms.

Role Description: Commenced career as a Tester and was rapidly promoted to Test Lead within one year, driving end-to-end quality assurance delivery for high-stakes enterprise projects within the telecommunications vertical. Specialized in Siebel CRM technology for a major engagement with British Telecom (BT), leading cross-functional QA teams to validate complex telecom provisioning, order management, and automated billing workflows. Responsible for authoring master test plans, designing scalable test cases for intricate backend data flows, and managing defect lifecycles in fast-paced delivery cycles. Partnered closely with project managers and client stakeholders to mitigate deployment risks, ensure system integration stability, and deliver defect-free releases across complex, multi-tiered network environments.

Core Deliverables:

• Master test plan
• Test case design
• Coordination SIT and UAT
• Defect management and triage
• Leading and mentoring QA/test teams

Achievements:

• Received MOST VALUBLE PLAYER award from Tech Mahindra for my contribution in ONE SIEBEL in the year 2008-2009.
• Received OUTSTANDING PERFORMER award from Tech Mahindra for my contribution in ONE SIEBEL in the year2007-2008.