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Ramesh Bestha
Melbourne,VIC
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Open to workDesired Job Title
Program Test ManagerTest ManagerQuality Assurance SpecialistTest ManagerSenior ConsultantSummary
Seasoned Test Manager with 20 years of proven experience leading cross-functional QA teams and delivering high-impact software solutions across CRM, billing, and content management domains. Expert in designing and implementing robust test automation frameworks (Cypress, Selenium, Robot Framework) that reduced regression testing time by 40% and improved defect detection rates by 25%. Skilled at driving Agile transformations, integrating CI/CD pipelines, and aligning QA strategies to business objectives for superior software quality and user satisfaction.
Overview
20
20
years of professional experience
5
5
Certificate
Work History
Test and Release Manager
VGCCC
Melbourne, VIC
11.2024 - Current
- Azure DevOps Leadership: Architected and implemented the end-to-end Azure DevOps testing process, including the customization of work item lifecycles to align with complex regulatory requirements.
- Quality Metrics Innovation: Engineered a custom "Age" calculation process of each workitems within Azure DevOps to provide real-time visibility into resolution bottlenecks and improve vendor accountability.
- Team & Compliance Management: Led a team of 4 QA engineers through end-to-end testing cycles, achieving a 30% reduction in cycle time through strategic process automation.
- Audit Excellence: Established and enforced rigorous quality assurance protocols, resulting in zero non-compliance findings during external regulatory audits.
- Defect Reduction: Drove continuous process improvements that reduced overall defect leakage by 20% through the application of advanced root cause analysis and risk assessment strategies.
- Environment Governance: Collaborated with cross-functional stakeholders to ensure non-production environments accurately replicated production configurations, ensuring high-fidelity test results.
Program Test Manager
DJCS
Melbourne
11.2021 - 10.2024
- Designed comprehensive test strategies for complex programs involving citizens facing applications, resulting in a 35% reduction in critical post-release defects.
- Built and maintained automated test suites using Robot Framework that increased test coverage by 45%.
- Guided a team of 10 testers, improving team performance and test delivery reliability through mentoring and training.
- Partnered closely with product owners and development teams to ensure Agile QA practices and continuous integration enhanced release velocity by 25%.
Test Manager
NBN Co Ltd
Melbourne
01.2021 - 11.2021
- Oversaw release-aligned QA delivery for enterprise applications, ensuring stable deployments across Salesforce CRM and billing systems.
- Improved release velocity by 25% by integrating Agile QA practices, CI/CD collaboration, and early defect discovery.
- Developed and governed automated regression suites (SOAP UI), reducing regression duration by 40% and improving release readiness.
- Built and implemented release readiness dashboards , giving leadership real-time visibility into test progress, risks, and deployment blockers.
- Mentored a 10-person QA team , strengthening delivery discipline, cross-team coordination, and on-time release execution.
- Supported multi-environment deployment planning , ensuring successful cutover's and high-quality production releases.
Quality Assurance Specialist
Service Victoria
Melbourne
08.2020 - 01.2021
- Delivered QA for citizen-facing digital services, of Service Victoria portal enhancements.
- Built Cypress-based automation framework, achieving faster turnaround in regression testing.
Test Manager
NBN Co Ltd
Melbourne
03.2019 - 06.2020
- Managed end-to-end QA for enterprise applications, integrating Salesforce CRM and billing systems.
- Designed automation strategy (SOAP UI), reducing regression testing time by 40%.
- Established release readiness dashboard for senior leadership, increasing transparency of testing KPIs.
Senior Consultant
Deloitte Digital
Melbourne
12.2016 - 03.2019
- Defined test strategies for VICROADS, Telstra Super, Australian Super, and CBUS digital programs.
- Introduced automation best practices for CMS and CRM platforms (Sitecore, Drupal, AEM, Salesforce).
- Mentored 10-member test team, improving productivity and achieving consistent on-time releases.
Test Manager
IBM Pvt Ltd
Melbourne
06.2011 - 12.2016
- Led creation and implementation of test strategies across projects involving Selenium, Cucumber, Java, and TestNG automation frameworks.
- Managed teams to deliver master test plans, system test plans, and release documentation under DevOps environments with continuous integration and delivery.
- Acted as UAT Test Lead for Sales Automation projects utilizing SIEBEL CRM, ensuring flawless delivery of critical business applications.
Test Lead
IBM Pvt Ltd
Bangalore
07.2009 - 06.2011
- Responsible for overall test and deployment activities including, test estimations, deployment schedules.
- Delivery of Master Test Plan, System Test Plan, Detail Test plan documents
- Delivery of Test strategy document
- Responsible for implementation of DEVOPS process for Continuous delivery and Continuous integration.
- I was playing role of UAT Test lead of Sales Automation project implemented using SIEBEL CRM Application.
Senior Technical Associate
Tech Mahindra
Bangalore
04.2006 - 07.2009
- Digital Test lead, for strategic CRM platforms and is also called Value CRM since it deals with valued customers. Key businesses supported are Fulfillment, Assurance, Sales and Marketing.
- Developed and executed test plans, coordinated UAT, and ensured successful go-live.
Education
Master of Science - Computer Science
04.2003
Skills
- Test Management & Strategy
- Automation Framework Development (Cypress, Selenium, Robot Framework)
- Agile Methodologies (SAFe, Scrum)
- CI/CD Integration & DevOps Collaboration
- Team Leadership & Mentorship (Led teams of 10 QA engineers)
- Risk Assessment & Root Cause Analysis
- Stakeholder Communication & Cross-Functional Collaboration
- Defect Lifecycle Management (JIRA)
- Performance & Security Testing
- Release & Quality Governance
Certification
- Project Management Professional (PMP)®
- Certified SAFe® 5 Scrum Master
- Certified SAFe® 5 Agilist
- Certified SAFe® 6 Release Train Engineer
- GCP Associate Cloud Engineer
Timeline
Test and Release Manager - VGCCC
11.2024 - Current
Program Test Manager - DJCS
11.2021 - 10.2024
Test Manager - NBN Co Ltd
01.2021 - 11.2021
Quality Assurance Specialist - Service Victoria
08.2020 - 01.2021
Test Manager - NBN Co Ltd
03.2019 - 06.2020
Senior Consultant - Deloitte Digital
12.2016 - 03.2019
Test Manager - IBM Pvt Ltd
06.2011 - 12.2016
Test Lead - IBM Pvt Ltd
07.2009 - 06.2011
Senior Technical Associate - Tech Mahindra
04.2006 - 07.2009
Osmania University - Master of Science, Computer Science