Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Harmandeep Pandher

Melbourne,Victoria

Summary

Proactive person with knowledge of process improvement, public relations, and relationship management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as hard-working by my peers, I can be relied upon to help your team achieve its goals. Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives. Proactive professional with 6 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Hard worker experienced in problem-solving, service and time management.

Overview

13
13
years of professional experience

Work History

OPERATION MANAGER

MKS PROPERTY AND GSS SECURITY SERVICES
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

SENIOR CLIENT SERVICE MANAGER

VIC / SERCO FACILITIES MANAGEMENT
12.2019 - 01.2023
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Led and directed team members on effective methods, operations and procedures
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Managed existing and developed new client relationships, identifying risk and growth opportunities.
  • Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
  • Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
  • Navigated cross-functional collaboration to deliver sales forecasts and align delivery with objectives and client expectations.
  • Implemented and monitored Type processes to support contractual obligations resulting in increased revenue and client retention.
  • Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
  • Achieved strategic and project-based goals to facilitate sales, marketing and product improvements.
  • Assumed full ownership of resources, budgeting and profit and loss management to support business profitability.
  • Designed metrics to support customer and market-driven culture and address company priorities.
  • Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Client Service Manager

FACILITIES FIRST AUSTRALIA
05.2018 - 01.2019
  • Instructed staff on how to handle difficult and complicated sales
  • Inventoried stock and reordered when inventory dropped to specified level
  • Assigned employees to specific duties
  • Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
  • Enforced safety, health and security rules
  • Planned and prepared work schedules and kept records of employees' work schedules and time cards
  • Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Established and implemented policies, goals, objectives and procedures for the department
  • Formulated pricing policies for merchandise, accorded to profitability requirements.
  • Created customer support strategies to increase customer retention.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Created and reviewed invoices to confirm accuracy.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed senior-level personnel working in marketing and sales capacities.

CABIN CREW OFFICER

STAR AVIATION
09.2015 - 01.2018
  • Troubleshooted minor problems and reported larger technical issues
  • Provided efficient and courteous service to customers at all times
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Checked personnel for proper uniforms and safety equipment.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Welcomed passengers aboard and provided overview of safety procedures.

CROWN MELBOURNE

CHEF DE PARTIE
02.2011 - 05.2014
  • Looking after the budget and resolving staff issues within the department then got promotion as HR advisor and managing control room.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Conducted daily site inspections to identify potential safety hazards.
  • Followed industry regulations and local building codes.

SENIOR SUPERVISOR AND PAYROLL (PART TIME ROLE

ISS FACILITY SERVICES
10.2011 - 01.2016
  • Assisted managers with employee recruitment and interviews
  • Taught company procedures to new employees and increased progress by identifying areas of weakness
  • Received product deliveries and moved materials to designated workplace locations
  • Inspected the work environment for health and safety hazards and reported findings to the manager.
  • Resolved payroll discrepancies quickly and successfully.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Reviewed time records for Number employees to verify accuracy of information.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained strict confidentiality of all payroll information and records.

Education

DIPLOMA - HOSPITALITY MANAGEMENT

University of Canberra
Melbourne, VICTORIA

BACHELOR OF LAW - CRIMINAL JUSTICE

University of Queensland
Melbourne, VIC
2023

Skills

  • Honest Punctual Hard Worker Expert In Excel
  • Active Listening
  • Google Workspace
  • Multitasking
  • Problem-Solving
  • Equipment Operation
  • Cultural Awareness
  • Project Planning
  • Microsoft Office
  • Written and Verbal Communication
  • Microsoft Word
  • Verbal Communication
  • Team Building
  • Interpersonal Communication
  • Analytical Thinking
  • Friendly, Positive Attitude
  • Attention to Detail
  • Networking
  • Task Prioritization

Additional Information

  • AWARDS , Pride pulse Award AWARDS , Pulse award (Serco Facilities management) Global pulse award ( Serco facilities management )

Timeline

OPERATION MANAGER

MKS PROPERTY AND GSS SECURITY SERVICES
01.2023 - Current

SENIOR CLIENT SERVICE MANAGER

VIC / SERCO FACILITIES MANAGEMENT
12.2019 - 01.2023

Client Service Manager

FACILITIES FIRST AUSTRALIA
05.2018 - 01.2019

CABIN CREW OFFICER

STAR AVIATION
09.2015 - 01.2018

SENIOR SUPERVISOR AND PAYROLL (PART TIME ROLE

ISS FACILITY SERVICES
10.2011 - 01.2016

CROWN MELBOURNE

CHEF DE PARTIE
02.2011 - 05.2014

DIPLOMA - HOSPITALITY MANAGEMENT

University of Canberra

BACHELOR OF LAW - CRIMINAL JUSTICE

University of Queensland

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