Harmandeep Singh Brar
Adelaide,SA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with members. Motivated to maintain member satisfaction and contribute to organization success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Acting Branch Manager
People's Choice Credit Union
02.2024 - Current
- Supporting the Branch operations on a Saturday rosters for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional member interactions.
- Ongoing assistance to the staff wherever required
Branch Service Consultant
People’s Choice Credit Union
10.2022 - Current
- Assisting the Branch Manger as required and provide leadership when the Branch Manager is absent.
- Train new staff and ensuring they are equipped with the right knowledge and skills to supersede in their role.
- Cash Management- Enough cash available at all times at the TCR.
- Enhanced member satisfaction by addressing and resolving enquiries in a timely manner.
- Providing high levels of member service through various areas of the branch including TCR and complex enquiries.
- Ensuring all areas of the branch are maintained in a professional and clean manner including member self service area and community areas
- Educating members on digital options
- Refer members onto our loan specialists
Disability Support Worker
Dynamic Care
06.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Assist clients with medication.
Customer Service
Global Construction Pty Ltd
06.2021 - 09.2022
- Assist customers enquires through answering calls and walk-ins in the office.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Machine Operator and Delivery Driver
Annonnq
01.2015 - 05.2017
- Carried out production procedures, maximizing efficiency and profits
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards
- Adjusted machining operations using hand tools or numerical controls
- Detected and solved problems related to product quality and aesthetics
- Planned ahead for machine changeovers and efficiently changed from one product item to another
- Packed finished goods in proper packaging and boxes, reducing damage during transport
- Maintained equipment in operating condition by performing preventive maintenance and repair
- Notified shift leader of mechanical, electrical, or material issues, minimizing downtime
- Followed standard operating procedures, driving production parameters and quality specifications
- Cleaned equipment and work area before, during and after
Customer Service
Aalishan Restaurant
07.2014 - 01.2015
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Followed up with customers regarding product functionality and overall satisfaction
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
MBA - Business Administration
Holmes College of Education
Melbourne11.2019
Bachelor of Business - Management
James Cook University
Townsville, QLD11.2017
Skills
- Branch Operations Management
- Excellent time management skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Team Supervision
- Cash Management
- Verbal/ Written Communication
Accomplishments
- Nominated in the "New Starter of the Year Award" and shortlisted to the final round of the Award.
- Participated in the Mac's meeting where Ideas and Pain points were discussed among all participants.
- Complimented by Branch Manager about having a strong confidence in my skill set and also shows strong awareness about Branch operations.
- Been honoured by Manager/Regional Manager with the responsibility of supervising the branch operations on Saturday rosters as an Acting Branch Manager.
Certification
- Cert 3 in Individual Care, Disability and Homecare
- NDIS Clearance
- Children-Check
- Aged-care Clearance
- Fully-Vaccinated
- Full Driving license
- First-Aid and CPR
- Manual Handling
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Limited Working
English
Full Professional
Timeline
Acting Branch Manager
People's Choice Credit Union
02.2024 - Current
Branch Service Consultant
People’s Choice Credit Union
10.2022 - Current
Disability Support Worker
Dynamic Care
06.2022 - Current
Customer Service
Global Construction Pty Ltd
06.2021 - 09.2022
Machine Operator and Delivery Driver
Annonnq
01.2015 - 05.2017
Customer Service
Aalishan Restaurant
07.2014 - 01.2015
MBA - Business Administration
Holmes College of Education
Bachelor of Business - Management
James Cook University
- Cert 3 in Individual Care, Disability and Homecare
- NDIS Clearance
- Children-Check
- Aged-care Clearance
- Fully-Vaccinated
- Full Driving license
- First-Aid and CPR
- Manual Handling
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