Summary
Overview
Work History
Education
Skills
Accomplishments
Swim; dancing; outdoor activity
Timeline
Generic

Serena Rossano

Adelaide,AU

Summary

Dynamic professional with a proven track record at People's Choice Credit Union, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and problem resolution, backed by bilingual proficiency and data entry skills. Demonstrated expertise in policy understanding and staff management, significantly contributing to team success and operational efficiency.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Member Service Consultant

People's Choice Credit Union
10.2023 - Current
  • Helped large volume of members every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with new bank products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Resolved customer issues through thorough dispute investigation.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Sales Assistant

Michael Hill Jewellers
11.2020 - 05.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Marketing

Open Colleges
Australia

High School Diploma -

I.T.S. " Nicola Tridente
Italy Puglia
09.2002 - 09.2007

Skills

Data entry proficiency

Product Sales

Policy understanding

Negotiation expertise

Staff Management

KPI Tracking

Relationship Building

Salesforce

Rapport and relationship building

Bilingual in Italian; English;Spanish

Multitasking

Organization

Time Management

MS Office

Public Speaking

Task Prioritization

Problem Resolution

Accomplishments

  • Achieved KPI at Michael Hill Jewellers by Creating Exclusive Member Event which increased the sales to reach the monthly target.

Swim; dancing; outdoor activity

Water is the element that helps me to switch off and connect myself with nature. I love dancing and spending time with family and friends possibly camping

Timeline

Member Service Consultant

People's Choice Credit Union
10.2023 - Current

Sales Assistant

Michael Hill Jewellers
11.2020 - 05.2023

High School Diploma -

I.T.S. " Nicola Tridente
09.2002 - 09.2007

Marketing

Open Colleges

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Serena Rossano