Harminder Singh Sandhu
Kilmore,VIC
Summary
Proven track record of delivering high-quality work for Australia Post, showcasing strong organizational skills and a commitment to safety compliance. Excelled in managing multiple projects, enhancing customer satisfaction, and leading teams with a focus on efficiency and safety. Demonstrated expertise in subcontractor supervision and problem-solving, contributing to significant improvements in operations and client relations.
Overview
9
9
years of professional experience
Work History
Parcel Delivery Driver
Amazon Flex
Melbourne, VIC
07.2023 - Current
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Maintained a high level of safety while navigating various routes for efficient delivery services.
- Collaborated with team members to optimize route planning and maximize overall productivity.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Handled sensitive materials with care, ensuring proper packaging and labeling for secure transportation.
- Communicated effectively with customers, addressing concerns and providing relevant information regarding their packages.
- Prioritized urgent deliveries according to established guidelines, ensuring critical packages reached recipients promptly.
- Supported fellow drivers in case of emergencies or unexpected route changes, fostering teamwork within the department.
Parcel Contractor
Australia Post
Melbourne, VIC
12.2015 - 06.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Reduced client complaints by implementing a more effective customer service strategy.
- Hired and oversaw subcontractors to meet project needs.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
History
Guru Nanak Dev University
Amritsar, Punjab04.2014
Hospitality Management - Cookery And Management
American College
Dublin 09.2011
Skills
- Worksite safety
- Scheduling and Planning
- Subcontractor supervision
- Staff Management
- Contract Management
- Customer Support
- Attention to Detail & Time Management
- Problem-Solving & Multitasking Abilities
- Active Listening & Problem-solving abilities
- Loading and unloading
- Punctuality
- Safe Driving
- Signature Collection
- Proper lifting techniques
- Warehouse Operations & Vehicle Inspection
- Route Planning & GPS Navigation
- Vehicle Maintenance
- Traffic Laws & Emergency Procedures
- Delivery Scheduling, Courier Experience & Parcel handling
- Organizational Skills
- Valid Driver's License
- Commercial Driving Experience
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Professional Working
Timeline
Parcel Delivery Driver
Amazon Flex
07.2023 - Current
Parcel Contractor
Australia Post
12.2015 - 06.2023
History
Guru Nanak Dev University
Hospitality Management - Cookery And Management
American College