Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Harmony Greening

Happy Valley,SA

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Creative and Self-motivated, effective at following instructions.

Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
2
2

Years of Customer Service

Work History

Shift Supervisor

KFC
Happy Valley, SA
08.2021 - Current
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Recommended products to customers, thoroughly explaining details.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided ongoing guest service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Worked effectively in fast-paced environments.

Babysitter

Family And Neighbours
Happy Valley, SA
03.2017 - Current
  • Communicated positively with children and guardians.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles and read books to young children.
  • Promoted language development skills through reading and storytelling.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Education

Reynella East College
Reynella East, SA

Skills

  • Creative Problem Solving
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Team Collaboration

Hobbies

I have always had a deep interest in literature, reading since I was a child and that has followed me to adulthood and evolved into a love of writing as well. My spare time is often full of me writing down new ideas for possible stories and doodling characters to go along with them.

Timeline

Shift Supervisor

KFC
08.2021 - Current

Babysitter

Family And Neighbours
03.2017 - Current

Reynella East College

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Harmony Greening