Harpreet Kaur
Jordan Springs
Summary
Enthusiasm working towards the Information and Communication Technology sector as an IT Specialist by applying extensive experience of 6 years working in a fast-paced, dynamic environment in different organisations’ ICT systems, by collaborating with a diverse range of stakeholders. I possess strong relationship-building skills and effective communication skills, and I am very confident in resolving complex issues across diverse environments.
Overview
6
6
years of professional experience
Work History
System Administrator
TSA Group
06.2022 - Current
- Working with customers’ database records to formulate and document business requirements.
- Identifying variations and potential privacy risk areas in securing adherence to standards and procedures by maintaining integrity between core ICT systems.
- Identifying, investigating, and analysing business data migration processes and procedures to meet end-user requirements.
- Identifying and evaluating inefficiencies in data records and system functionality, and behaviour.
- Taking responsibility for deploying functional solutions for remediation for data migration to ensure quality and integration of the Telstra systems.
- Using data and process modelling techniques to create clear systems specifications for smooth data quality.
- Assisting in Troubleshooting and solving complex technical issues by resolving IT dockets and creating new test customer accounts for testing purposes.
Data Analyst
Telstra House
07.2019 - 06.2022
- Design, set up and maintain data systems and maintain dashboards and reports
- ICT support by solving IT tickets and system administration
- Working with internal teams and external stakeholders to understand data needs and project workflows.
- Other Administrative support for work management.
Education
Master’s - Business Information Systems
Torrens University
Adelaide, SA05.2021
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Desktop troubleshooting
- File system administration
- Helpdesk operations
Timeline
System Administrator
TSA Group
06.2022 - Current
Data Analyst
Telstra House
07.2019 - 06.2022
Master’s - Business Information Systems
Torrens University