Harpreet Sandhu

• Managed end-to-end testing for various future energy projects including test planning, test case development, test execution, defect management and reporting
• Conducted functional, regression, integration, and system tests on web-based applications
• Facilitated effective troubleshooting and defect resolution by coordinating between vendor teams (Tally & BlueOak) and internal development teams
• Ensured consistent coordination and collaboration with key personnel including developers, testers, project managers, and other stakeholders throughout the entire software testing life cycle
• Coordinated integration tests among multiple onshore and offshore teams to ensure seamless collaboration and system functionality
• Led user acceptance testing sessions and conducted test results walkthrough with business stakeholders to ensure alignment with requirements and expectations
• Evaluated Zephyr’s functionalities and its ability to integrate with existing systems to determine its effectiveness as an organizational tool for enhancing test management process
• Created comprehensive user guides to document application test processes, including step-by-step instructions, best practices, and troubleshooting tips
• Recorded all test outcomes, including successes and failures, for comprehensive future reference
• Deliverables: Ampol Cards Integration (EV), Intercharge, Customer Comms, Automated Concession, DMO Price Change, Better Bills

• Lead the testing for PowerOnAdvantage (PoA) application upgrade, including planning, developing test cases, executing tests, managing defects and reporting
• Managed coordination between the vendor (GE) and internal PowerCor team members to resolve troubleshooting and defect issues effectively
• Coordinated UAT planning, access requirements, execution, and day-to-day technical support with business users
• Delivered frequent updates to stakeholders on project accomplishments, plans, and emerging issues to facilitate informed decision-making by effectively conveying key information
• Directed defect triage meetings to prioritize and resolve issues identified during testing
• Informed program managers about potential risks and issues, ensuring timely resolution and alignment with project goals
• Applications: PowerOn Advantage Network Distribution Management System

• Designing and managing the end-to-end test strategy and approach for the Forms Automation project, working closely with the Australian Super business, solution architects, designers, and vendor (LINK, AKQA, Deloitte) development and test teams.
• Owning and leading daily defect meetings with Development, Test, and Operational teams, and providing clear minutes and actions.
• Achieving effective defect management and control throughout the lifecycle of each defect, and ensuring everyone follows the correct process.
• The execution of automated regression tests in Tosca, and the identification of areas for improvement.
• Provided testing expertise during all phases of testing, and coordinated daily progress with project stakeholders.
• Implemented a risk-based testing strategy to balance coverage with time and resource constraints, maximizing defect detection, and reducing testing duration.
• Deliverables: Nil Advice form for no Super Guarantee (SG) contributions
• Applications: Australian Super online public and Employer Portal websites
• Achievements: Successfully delivered the project without any issues in production, while planning managing, and coordinating testing with all involved parties, within agreed budget and time frames

• Test Lead for the 5MS UIQ 5.0/SIQ Meter to MDMS stream under 5MS Metering Compliance program
• Co-ordinated the System Integration (SIT), User Acceptance Testing (UAT) within ICT and vendor teams (Itron)
• Testing on physical (L&G and Secure) meters involving applications MeterDev, Metercomm, Meterviewer, MCDExport
• Responsible for estimation of test effort, communication with stakeholders and providing updates to the business on a regular basis
• Active and reliable contributor in planning and design phase to identify gaps
• Supported the project team with the Test Status Report and test framework
• Measurement and monitoring of progress to ensure that the testing activities are delivered on time and within budget, and that they meet or exceed expectation
• Preparation and sign off testing artifacts like Master Test Plan, Test Strategy, Test Traceability Matrix, and Test Summary Report
• Managed end to end test schedule, strategy & governance
• Identify and managed test risks & issues and defect triages

Deliverables: 5 Minutes Settlement project, Utility IQ (UIQ) upgrade from 4.12 to v5.0, Meter & NIC firmware upgrade, Solar Approval online tool, Claims and Complaints project, Job Status online Tool, Gas Cost Calculator (GCCC), MyHome Energy upgrade project

Applications: Utility IQ, Sensor IQ, SAP-ISU, Energy IP, Service Now, Salesforce, Sitecore CMS, MDMS and online application testing for AusNet Websites

Achievements: All projects delivered successfully without any Severity 1 or 2 issues in production, Delivered all projects within allocated time frames and budgetary requirements, E.g., Successful delivery of an online Solar Approval Tool for customers application which has removed the manual process and significantly reduced the application processing time from 65 days to 5 mins

• Created detailed and structured project test plans to demonstrate schedule, resource, and cost allocation for several small to large projects
• Provided quality control and improvement of processes and outputs ensuring SDLC testing component is met
• Supervised, mentored, and provided direction and support to onshore and offshore test teams
• Implemented BDD and TDD techniques to shift left and deliver efficient results
• Prepared Test Summary Report (TSR) and created awareness on potential delivery and operational risks and issues to the business and relevant stakeholders
• Primary point of contact between project team, release, environment, and development teams and accountable for end-to-end testing deliverables
• Coordinated with change management teams for operational readiness testing to ensure technology changes are ready for production
• Reported to business stakeholders on progress and issues daily
• Experienced in Agile and Waterfall methodologies
• Experienced in testing web-based/Mobile (XML and JSON API) applications, Front-end and Back-end systems, Retail and Wholesale products, Client-Server applications, insurance products and infrastructure upgrades projects
• Pro-active management of any defects that arise out of testing, including verification of any defect resolution to ensure user and system requirements are met and that changes integrate with the production system
• Performed Static, Functional, End-to-End Integration and Regression testing as well as providing support to business during UAT
• Analysing and problem solving for understanding and developing system/user workflows with both technical and business users
• Deliverables: Customer Journeys – multiple agile projects, Customer Pain Points project, Credit Risk Upgrade, Market Risk Infrastructure Upgrade
• Applications: NAB Connect (NABC), Internet Banking (IB), Mobile IB on all Mobile platforms (iPhone and iPad), Blackberry, Android (Phones and Tablets), Mac, Desktops, Seibel, eBOBS, DPAS, GPC, GCS, Account Management (AXIS, CAMS, CASB, SE, ME), MRS, CRR, Windows Infinity, ICW, BW, Soft grid, Rerun, ALGO Collateral System, Sentry
• Achievements: Independently managed and delivered 4 major projects into production for 2016-17 financial year, with zero incidents, Recognition for Managing Risk and Outstanding performance for Customer Pain point (CPP) agile project, Recognition received for Living and Role modeling NAB values in CPP project, Delivering cost savings by restructuring the project test cases to increase reuse which reduced the effort in test case preparation and the overall maintenance required with 40-60% reduction on average in the number of test cases, Identified impending risks which may have compromised achievement of deliverables, Received award for Outstanding Contribution for Market Risk Infrastructure Upgrade project

• Performed System, Regression and Integration testing on the Mainframe based applications
• Estimating the end-to-end testing effort and deliver within agreed estimates and quality
• Writing Test Strategies, Test Plans
• Creating Test cases and Test scripts in Mercury Quality Center by analyzing System Requirements
• Test data set up (creating Home, Motor, Lifestyle and Leisure, CTP New Business, Amendments, Renewal policies) using Mainframe DB2 Applications HUON and SCV (Single Customer View)
• Participating in review meetings with the Development and Business teams
• Continually improve the test preparation and execution
• Contribute to the effectiveness of the team
• Mentoring and coaching
• Deliverables: RTA Interface, MBF Health, Oscar Claims
• Applications: Mainframes, Win NT/XP, HP (Mercury) Quality Center, Automated Underwriting, MBF Health, MCIS Levy Change, RTA Interface, and Oscar Claims
• Achievements: Achievement Award for Outstanding Contribution to RTA Interface Project, Award for Helping Others: Assisting People, Face to Face and Telephone/Online