HARPRIYA RATTAN
Sydney,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior administrative assistant
One solutions people matter
11.2023 - 02.2024
- Kept files organised and up-to-date for accurate record-keeping purposes
- Scheduled meetings, conferences and appointments
- Assessed new staff eligibility through rigorous reference and right-to-work checks
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork
- Recruited, hired and trained new employees to optimise profitability
- Received, sorted and distributed incoming mail
- Planned and scheduled meetings, creating agendas and minutes as needed
- Acted as main contact for staff and clients
- Consistently arrived at work on time and ready to start immediately
Retail sales assistant
Lovisa
03.2023 - 08.2024
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs
Sales assistant
IndiaMart
09.2021 - 12.2022
- Managed customer lines for minimum wait times and high satisfaction
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts
- Totalled bills using maths skills and maintained accurate till count
- Accepted and processed cash, cheque, card and mobile payments using POS systems
- Fostered positive relationships with customers to enhance loyalty and retention
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders
Learning group leader
St Andrews College
01.2018 - 12.2022
- Monitored student classroom and outdoors to promote student safety
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Carried out day-to-day duties accurately and efficiently
Library assistant
Glendenning Public/St Andrews College
01.2015 - 12.2022
- Maintained library collection of periodicals, updating display copies with new issues and storing or disposing of old issues
- Organised book clubs and community events with strong planning skills
- Supported librarians by assisting with materials check-in and check-out process
- Placed books on proper shelves following classification system when returning to circulation
Volunteer worker
Vinnies
01.2020 - 12.2020
- Fundraised and managed financial resources to support charitable initiatives
- Factored-in abilities, needs and interests of participants in development of events and programs
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces
- Created warm, welcoming environment for service users' duration of stay
Education
Bachelor of Social Science - Disability Studies
University of Western Sydney
Sydney, NSW10-2025
Skills
- Communicate with people from diverse backgrounds
- Teamwork and collaboration
- Point-of-sale system
- Problem-solving
- Time management
- Computer skills
- Office administration
- Customer assistance
- Money handling
- Product merchandising
- Telephone etiquette
- Volunteer recruitment
Certification
- NSW's Driver's License
- Community Service Award
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Interests
- Avid Reader
- Cooking
- Photography
- Swimming
- Volunteer Work
- Blogging
Timeline
Junior administrative assistant
One solutions people matter
11.2023 - 02.2024
Retail sales assistant
Lovisa
03.2023 - 08.2024
Sales assistant
IndiaMart
09.2021 - 12.2022
Volunteer worker
Vinnies
01.2020 - 12.2020
Learning group leader
St Andrews College
01.2018 - 12.2022
Library assistant
Glendenning Public/St Andrews College
01.2015 - 12.2022
Bachelor of Social Science - Disability Studies
University of Western Sydney
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