Harriette Lawson
Hornsby,NSW
Summary
Reliable and performance-driven employee with a professional, client-focussed history working in the veterinary industry, including as the sole receptionist within a high traffic clinic. Common duties in past roles align perfectly with this administrative position including but not limited to delivering first class client care with confidence and empathy, an outstanding phone etiquette, ability to quickly grasp and work with specialised software packages (Rx Works, Cornerstone and more) and communicating daily with specialists to optimise and streamline clinical processes.
Overview
5
5
years of professional experience
Work History
Specialist Veterinary Nurse
Sydney Exotics And Rabbit Vets
01.2021 - Current
- Collaborating with veterinarians, various specialists and clinical directors to deliver a very high standard of care to clients and patients.
- De-escalating client tension within a high-pressure environment. Applying quick-thinking and problem solving skills to successfully reach a resolution.
- Using specialised medical software for calendar scheduling. Scheduling, cancelling and triaging patient appointments.
- Greeting clients for the admittance and discharge of patients; a highly people-facing role.
Veterinary Receptionist
Greencross Vets Livingstone Rd
07.2021 - 12.2021
- Taking high volume of phone calls, 100+ a day. Triaging, arranging appointments and conflict resolution.
- Calendar scheduling: Booking in patient appointments across a complex and frequently changing staff roster.
- Restocking, cleaning and organising the clinic waiting room.
- Record management. Preparing estimates, admittance paperwork and filing. Faxing documents.
Animal Attendant/ Junior Veterinary Nurse
Sydney Animal Hospitals
06.2018 - 06.2021
- Collaborated with veterinary staff and clinical directors to nurse hospital patients.
- Deep cleaned interior and exterior of clinic.
- Managed canine and feline boarding facilities.
- Restocked medical supplies.
Education
Online Course - Personal Assistant
ELearning College
2023
Online Course - Roles And Responsibilities of Personal Assistants
Alison: Empower Yourself
2023
Certificate IV - Vet Nursing
TAFE
Richmond, NSW2021
High School Diploma -
Cheltenham Girls High School
Beecroft, NSW11.2016
Skills
- Excellent communicator and team player
- Task prioritisation and effective time management
- Identifies areas for process improvement
- Professional and courteous phone manner
- Skilful writer
- Proficient and fast learner
- Interpersonal skills
- Mediator
- Experienced with Microsoft packages including Outlook, Word, Powerpoint
- Highly adaptable in dynamic, high pressure environments whilst developing positive working relationships with colleagues
Hobbies
- Caring for my pets
- Gardening
- Reading
Timeline
Veterinary Receptionist
Greencross Vets Livingstone Rd
07.2021 - 12.2021
Specialist Veterinary Nurse
Sydney Exotics And Rabbit Vets
01.2021 - Current
Animal Attendant/ Junior Veterinary Nurse
Sydney Animal Hospitals
06.2018 - 06.2021
Online Course - Personal Assistant
ELearning College
Online Course - Roles And Responsibilities of Personal Assistants
Alison: Empower Yourself
Certificate IV - Vet Nursing
TAFE
High School Diploma -
Cheltenham Girls High School
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