HARRY HUGHES

Christmas casual position at Legoland Discovery Center Melbourne.

• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Built and established positive relationships with patrons, team members and supervisors.
• Monitored guests and enforced rules, maintaining safety for visitors and staff.
• Helped children and families find favorite attractions and characters to optimize guest experience.
• Maintained high level of professionalism and discretion when dealing with guests.

• Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
• Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
• Prepared athletes for special competitions and tournaments.
• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

• Summer holiday job at a café/specialty coffee shop
• Serving tables and making coffee
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Provided food and beverage service to VIP's in the Red-Bull invitation only hospitality area, and the Formula 1 Paddock Club
• Included looking after special requests for Hollywood VIP's
• Provided excellent customer service while meeting challenging time goals.
• Directly interacted with customers at each location to build loyalty.
• Developed strong rapport with customers and created positive impression of business.