Summary
Overview
Work History
Education
Skills
ABT Tournament bream angler
Timeline
Generic

Harry Schofield

Summary

Experienced Customer Service bringing 2+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

BCF
05.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Carpenter Apprentice

Not Applicable
03.2020 - 01.2021

Education

Mitchelton State High School
Mitchelton, QLD
12.2020

Skills

  • Customer Relationship Management
  • Customer Service
  • Job Assignments
  • Team Productivity
  • Staff Assignments and Supervision
  • Workflow Schedules
  • Supervising Employees
  • Staff Training
  • Time Tracking

ABT Tournament bream angler

For the past two years i have enjoyed competing in Bream Competitions and in the past year or so have stepped up to compete in the ABT Bream tournaments as a boater.

Timeline

Customer Service Supervisor

BCF
05.2021 - Current

Carpenter Apprentice

Not Applicable
03.2020 - 01.2021

Mitchelton State High School

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Harry Schofield