Summary
Overview
Work History
Education
Skills
Interests
Languages
References
Timeline
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Harsh Ayush

Blacktown,NSW

Summary

I am a committed and seasoned professional with a robust background in customer service, business analytics, and computer science. My career is characterized by an unwavering pursuit of customer satisfaction excellence, underpinned by a profound grasp of the customer journey and adept handling of customer service operations. I am keen to leverage my skills within a dynamic, customer-focused company, where my abilities can drive growth and triumph. With an unshakeable dedication to delivering superior service, I stand ready to make a substantial contribution to a position that prizes innovation, efficiency, and exceptional client relationships.

Overview

3
3
years of professional experience

Work History

Retail Assistant

H&M
Parramatta, NSW
10.2023 - 05.2024

• Delivered exceptional customer service by warmly greeting and sincerely engaging with patrons.

• Maintained knowledge of sales and promotions, return policies and security practices.

• Computed purchases and received and processed cash or credit payment.

• Addressed customer complaints with empathy and professionalism, ensuring timely resolutions.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Maintained records related to sales for store management.

Retail Assistant

Grace Supermarket
Noida, Uttar Pradesh
05.2023 - 06.2023

• Expertly managed administrative duties to ensure accurate reporting.

• Proactively took on additional tasks to enhance customer service excellence.

• Swiftly addressed customer concerns, bolstering satisfaction and loyalty.

• Played a key role in mentoring new staff, fostering a knowledgeable and unified team.

Graduate Engineer Trainee

NEC Corporation Private Limited
Noida, India
03.2022 - 04.2023

• Engineered client-focused solutions, enhancing business operations.

• Elevated customer satisfaction through dedicated service excellence.

• Facilitated seamless cloud technology integration for enterprise systems.

• Maintained servers to operate at optimal performance levels.

• Developed a strong understanding of operating systems like Linux.

• Worked with technologies such as Kubernetes, JIRA, RedHat, and OpenStack to support client needs.

Event Coordinator

Texus
Chennai, India
11.2020 - 02.2022

• Coordinated and supervised events, ensuring excellent customer experiences.

• Enhanced event performance with strategic planning and meticulous execution.

• Managed financial oversight, ensuring cost-efficiency and adherence to budgets.

Education

Master of Business Analytics -

Melbourne Institute of Technology
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09-2023

Bachelor of Technology - Computer Science and Engineering

SRM Institute of Science And Technology
06-2022

Skills

  • Customer Service
  • Microsoft Office
  • Marketing Strategies
  • Customer Assistance
  • Content Writing
  • Server Administration
  • Cloud Technology (Kubernetes, JIRA, RedHat, OpenStack)
  • Inventory and Stocking
  • Merchandise Receiving and Handling
  • POS Software
  • Team Collaboration
  • Excellent Written and Verbal Communication
  • Critical Thinking & Problem Solving
  • Time Management Capabilities
  • Adaptable and Flexible
  • Store Policies and Procedures
  • Logistics Management

Interests

Social Media Analysis, Technology Trends, Event Management, Gaming Analysis, Cloud Computing, E-commerce

Languages

  • English: Native or Bilingual Proficiency
  • Hindi: Native or Bilingual Proficiency

References

References available upon request.

Timeline

Retail Assistant

H&M
10.2023 - 05.2024

Retail Assistant

Grace Supermarket
05.2023 - 06.2023

Graduate Engineer Trainee

NEC Corporation Private Limited
03.2022 - 04.2023

Event Coordinator

Texus
11.2020 - 02.2022

Master of Business Analytics -

Melbourne Institute of Technology

Bachelor of Technology - Computer Science and Engineering

SRM Institute of Science And Technology
Harsh Ayush