Harsh Patel
Information Technology
Melbourne
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Console Operator
Ampol
Melbourne, Victoria
09.2022 - Current
- Leveraged technical IT skills to troubleshoot and maintain store systems, ensuring operational efficiency and minimal downtime with line-by-line analysis
- Operated and monitored console systems for fuel dispensing and store operations, ensuring seamless daily activities
- Implemented software updates and system configurations, enhancing the functionality and security of store technology
- Implemented knowledge of network configurations and hardware troubleshooting to resolve technical issues promptly, maintaining business continuity
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Business Analyst
Medallia
Surat, Gujarat
08.2021 - 03.2022
- Managed the transition from outdated reports to Next Generation Reports (NGR) and Custom Reports, enhancing data visualization
- Led comprehensive issue investigations and data analysis initiatives, promoting teamwork and leveraging insights to optimize processes, resulting in increased customer satisfaction scores and reduced response times
- Spearheaded improvements to feedback products and processes, leading implementation design and setup efforts, which elevated customer satisfaction by 20% and enhanced product quality
- Successfully completed implementations across sectors, including B2B, Digital, Logistics, and Contact Centres
- Engaged in strategic conversations with customers and product teams to gain actionable insights into critical KPIs and project deadlines, leading to improved product efficiency and shorter project timelines
- Technologies Used: Amazon EC2 Storage (Backend); JavaScript, HTML, jQuery, CSS (Frontend); XML (Interface); SaaS (Amazon Server); SaaS IDEs (MEC, Digital, Conversations - Medallia)
Software Tester and Analyst
OM Tech Software's
Surat, Gujarat
09.2020 - 07.2021
- Developed proficiency in front-end technologies including HTML, CSS, Node.js, and Angular, as well as back-end languages such as PHP and Python
- Piloted a mentorship program, increasing technical proficiency and project innovation among team members
- Conducted bug testing for a web-based auction application (Bid path), reducing system glitches and increasing user satisfaction and retention rates
- Revamped the bug tracking and resolution workflow by integrating JIRA software, improving efficiency and accountability
- Led the integration of Python for data manipulation and automation, streamlining data processing workflows
Education
Bachelor of Science -
G H Patel College of Engineering & Technology
Gujarat 06.2015 - 07.2019
Master of Science - Cyber-Security
Deakin University
Melbourne, VIC 06.2022 - 06.2024
Skills
HTML
CSS
Bootstrap
Node
JavaScript
Angular
React
Python
C#
PHP
Django
DevOps
Azure
AWS
Docker
SQL
Oracle
MongoDB
Database Design
Power BI
Tableau
R
Machine Learning Algorithms
Excel
Selenium
Postman API Testing
Autopsy
Hashcat
RainbowCrack
Steganography
Crytools
Microsoft Office
Decision Making
Time Management
Data Analysis Projects
- House Renting Services, Managed data mining, cleaning, filtering, and visualization tasks to evaluate rent escalations, tenant demographics, and premium rental locations in the USA, driving strategic business initiatives and revenue growth.
- Stock Prediction, Utilized machine learning algorithms to develop a predictive model for an Indian stock market company, increasing investment profitability by 20%.
- Loan Prediction, Developed and implemented an advanced predictive model using machine learning algorithms to forecast growth and ROI of a leading Indian stock market company.
Certification
Google Data Analytics Professional Certification, 04/21, 07/21, Acquired key analytical skills, including data cleaning, analysis, and visualization, using tools such as spreadsheets, SQL, R programming, and Tableau.
Web based Projects
- Smart College Portal, 06/18, 05/19, Engineered innovative web applications with ASP.NET, JavaScript, and MySQL, enhancing cross functional productivity by 30% and increasing client satisfaction and retention by 15%.
- Deakin Detonator Tool, 06/23, 05/24, Enhanced proficiency in TypeScript and React by integrating top-tier cybersecurity tools, optimizing application security and strengthening defences against potential threats.
Timeline
Console Operator
Ampol
09.2022 - Current
Master of Science - Cyber-Security
Deakin University
06.2022 - 06.2024
Business Analyst
Medallia
08.2021 - 03.2022
Software Tester and Analyst
OM Tech Software's
09.2020 - 07.2021
Bachelor of Science -
G H Patel College of Engineering & Technology
06.2015 - 07.2019
Google Data Analytics Professional Certification, 04/21, 07/21, Acquired key analytical skills, including data cleaning, analysis, and visualization, using tools such as spreadsheets, SQL, R programming, and Tableau.
Python Certification, 03/20, 07/20, Gained proficiency in Python structures and core programming tools, with an overview of applications including machine learning, web scraping, data analysis, data science, and web application development.
JavaScript LinkedIn Certification, 11/20, 12/22, Developed proficiency in JavaScript, covering essential and advanced concepts, with skills in integrating JavaScript with other web technologies and frameworks.
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