KIRAN VENKATA SAI KARUTURI
Adelaide,SA
Summary
A customer obsessed professional, who brings enthusiastic leadership and strong dedication to work. I have a broad array of experience in customer service, business negotiations, technical support and unified communications. I hold a proven history of high standard knowledge on series of skills and experience ranging from customer handling to technical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Console Operator
Caltex Service Station
03.2024 - Current
- Developed strong working relationships with colleagues, fostering collaboration and open communication channels for improved problem solving
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
IT Technical Support Intern
Mavensoft Systems Pvt Ltd
09.2022 - 01.2023
- The First point of contact for employees with IT enquires and troubleshooting.
- Resolve issues using Salesforce ticketing system.
- Ensured all assigned support requests are promptly resolved by following instructions from Knowledge base articles to maintain SLA.
- Software and Application deployment support to employees.
- Resolve queries by referring to documentation, policies and standard operating procedures and escalate when these cannot be resolved.
Web Developer
Veritas Soft Solutions
03.2020 - 03.2022
- Know HTML, CSS, Java Script, PHP and other relevant web design coding languages.
- Present design specs.
- Work with graphics and other designers.
- Create and test applications for websites collaborate.
- Troubleshoot website problems.
- Maintain and update websites.
- Monitor website traffic.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC10-2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
GITAM University
Visakhapatnam, India04-2017
Skills
- Communication
- Management and Teamwork
- Business Sales
- Customer Service and Customer Support
- Network Support
- System administration
- Active directory
- Javascript
- Web technologies: angularjs, jQuery, bootstrap
- Technical support
- Front-end development
- HTML
- CSS
Certification
- Cisco Certified Networking Technician.
- Cisco Certified CyberOps Associate.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Console Operator
Caltex Service Station
03.2024 - Current
IT Technical Support Intern
Mavensoft Systems Pvt Ltd
09.2022 - 01.2023
Web Developer
Veritas Soft Solutions
03.2020 - 03.2022
Master of Science - Information Technology
Deakin University
Bachelor of Science - Electrical, Electronics And Communications Engineering
GITAM University
Similar Profiles
Elisabeth BurnsElisabeth Burns
Kitchen Hand at Caltex Service StationKitchen Hand at Caltex Service Station
Tearna OhanlonTearna Ohanlon
Kitchen Hand at Caltex Service StationKitchen Hand at Caltex Service Station
MATTIAS ZUNIGAMATTIAS ZUNIGA
Security Console Operator at Caltex Service StationSecurity Console Operator at Caltex Service Station