KIRAN VENKATA SAI KARUTURI
Adelaide,SA
Summary
A customer obsessed professional, who brings enthusiastic leadership and strong dedication to work. I have a broad array of experience in customer service, business negotiations, technical support and unified communications. I hold a proven history of high standard knowledge on series of skills and experience ranging from customer handling to technical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Console Operator
Caltex Service Station
2024.03 - Current
- Developed strong working relationships with colleagues, fostering collaboration and open communication channels for improved problem solving
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
IT Technical Support Intern
Mavensoft Systems Pvt Ltd
2022.09 - 2023.01
- The First point of contact for employees with IT enquires and troubleshooting.
- Resolve issues using Salesforce ticketing system.
- Ensured all assigned support requests are promptly resolved by following instructions from Knowledge base articles to maintain SLA.
- Software and Application deployment support to employees.
- Resolve queries by referring to documentation, policies and standard operating procedures and escalate when these cannot be resolved.
Web Developer
Veritas Soft Solutions
2020.03 - 2022.03
- Know HTML, CSS, Java Script, PHP and other relevant web design coding languages.
- Present design specs.
- Work with graphics and other designers.
- Create and test applications for websites collaborate.
- Troubleshoot website problems.
- Maintain and update websites.
- Monitor website traffic.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC2019-10
Bachelor of Science - Electrical, Electronics And Communications Engineering
GITAM University
Visakhapatnam, India2017-04
Skills
- Communication
- Management and Teamwork
- Business Sales
- Customer Service and Customer Support
- Network Support
- System administration
- Active directory
- Javascript
- Web technologies: angularjs, jQuery, bootstrap
- Technical support
- Front-end development
- HTML
- CSS
Certification
- Cisco Certified Networking Technician.
- Cisco Certified CyberOps Associate.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Console Operator
Caltex Service Station
2024.03 - Current
IT Technical Support Intern
Mavensoft Systems Pvt Ltd
2022.09 - 2023.01
Web Developer
Veritas Soft Solutions
2020.03 - 2022.03
Master of Science - Information Technology
Deakin University
Bachelor of Science - Electrical, Electronics And Communications Engineering
GITAM University