Harsha Liyo

• Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
• Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
• Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications
• Maintained a clean and efficient work area, ensuring adherence to health and safety regulations.
• Provided exceptional service to customers, addressing any concerns or special requests promptly and professionally.
• Enhanced customer satisfaction by providing high-quality hot food dishes in a timely manner.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Monitored food quality and presentation to maintain high standards.

• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
• Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
• Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
• Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
• Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
• Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.

• Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
• Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
• Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Supervised food presentation and plating to enhance visual appeal.
• Created new recipes, outlined steps, and training staff on correct preparation.

supervise and coordinate the other employee's working in bar and preparing drinks.

testing new recipes,stock control and inventory, creating new drinks, cash handling, day to day closing up, all reports making,

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

• Developed signature cocktail menu, resulting in increased sales and positive customer feedback.
• Reduced waste and improved profit margins through precise measurement techniques and ingredient optimization.
• Continuously updated knowledge of industry trends, incorporating new ideas into the bar''s offerings to stay ahead of competitors.
• Conducted regular performance reviews with bar staff, providing constructive feedback and identifying areas for improvement to maintain high standards of service excellence.

• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Closed out cash register and prepared cashier report at close of business.
• Enhanced customer satisfaction by implementing efficient bar operations and service standards.
• Completed bar opening and closing procedures.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
• Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
• Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
• Oversaw timeliness and quality of food delivery at high-volume events.