Harsha Yarlagadda
Gerringong,NSW
Summary
Dedicated Customer Service Specialist and experienced Application Development Analyst with a proven track record at Accenture, excelling in Technical Support, performance testing, and incident management. Adept at enhancing software efficiency and resolving technical issues, I leverage Git and Agile methodologies to drive project success. Committed to delivering exceptional tech support and optimizing user experiences.
Overview
6
6
years of professional experience
Work History
Console Operator
United Petroleum
Roma, QLD
03.2023 - 09.2024
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services, and take orders.
- Provided top-quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Application Development Analyst
Accenture
Bangalore, Karnataka
11.2018 - 09.2022
- Managing tickets through the internal ticketing system by using the ServiceNow tool: ticket/incident management.
- Identified, debugged, and fixed system bottlenecks and problems.
- Provided technical support and training to users and internal teams during the installation process, system integration, and software applications.
- Identified areas for improvement in existing applications and proposed solutions to increase efficiency or performance.
- Adapted applications for various platforms, including mobile, desktop, and web.
- Employed Agile methodologies to manage project timelines and deliverables efficiently.
- Assessed code during testing stage to determine potential glitches and bugs.
- Maintained version control systems, such as Git, to track changes within the source code over time.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Analyzed software performance metrics to detect trends or potential problems before they become critical issues.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Gudlavalleru Engineering College, JNTUK
Gudlavalleru04-2018
Skills
- ServiceNow Incident Monitoring Tool
- Technical Support
- Inbound and outbound calling
- System implementation
- Quality assurance controls
- Performance Testing - JMeter
- Postman
- Git
- JIRA
- Incident Management
- System monitoring
- Software installation
- Incident response
Accomplishments
- Received multiple appreciations from Clients and Higher management.
Timeline
Console Operator
United Petroleum
03.2023 - 09.2024
Application Development Analyst
Accenture
11.2018 - 09.2022
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Gudlavalleru Engineering College, JNTUK
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