HARSHAL NAIK
NORTH KELLYVILLE
Summary
Dynamic retail professional with proven expertise in customer service and time management, honed across roles at Durks Cafe and OOSMAN. Excelled in enhancing store performance through exemplary customer assistance and efficient POS management. Demonstrated patience and empathy, significantly improving customer satisfaction and shopping experience.
Overview
17
17
years of professional experience
Work History
Retail Assistant
Durks Cafe
07.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
OOSMAN
01.2024 - 09.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Store Cashier
Franklins
01.2008 - 12.2010
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Improved communication between front-end staff members by participating in regular team meetings.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
Education
Certified Public Accountant - Accounting And Finance
Certified Public Accountant Australia
Australia05-2012
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
Timeline
Retail Assistant
Durks Cafe
07.2024 - Current
Retail Assistant
OOSMAN
01.2024 - 09.2024
Store Cashier
Franklins
01.2008 - 12.2010
Certified Public Accountant - Accounting And Finance
Certified Public Accountant Australia
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