HARSHEEN KAUR
Melbourne,VIC
Summary
A dynamic and customer-focused professional with strong skills in food handling, barista operations, and cashier duties. Experienced in maintaining cleanliness and hygiene standards in fast-paced environments while ensuring high levels of customer satisfaction. Known for excellent communication and teamwork, with a commitment to delivering outstanding service and creating positive guest experiences. Skilled in inventory management, administrative tasks, and supporting various activities to enhance operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage attendant
Delaware North
01.2023 - Current
- Provided exceptional customer service at major venues, including Marvel Stadium, MCG, and Rod Laver Arena.
- Ensured a clean and organized dining environment in compliance with hygiene and health regulations.
- Greeted and seated guests, delivering a friendly and welcoming experience to enhance customer satisfaction.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Front Crew Member
McDonald's
09.2022 - 07.2024
- Welcomed customers with a friendly attitude, took orders accurately, and assisted with inquiries to ensure a positive dining experience.
- Prepared high-quality coffee and beverages, operated espresso machines, and maintained stock levels for a smooth café operation.
- Efficiently managed high-volume drive-thru service, ensuring quick and accurate order processing while maintaining excellent customer interactions.
- Handled cash, credit card, and mobile payments with precision, ensuring smooth transactions and minimal wait times.
- Assembled and packaged food orders efficiently while adhering to company quality and hygiene standards.
- Maintained a clean and organized workspace, ensuring compliance with food safety regulations and health standards.
- Stayed informed on menu items, promotions, and dietary options to assist customers with their selections.
- Engaged with customers and team members professionally, resolving concerns quickly and maintaining a positive work environment.
Catering Assistant
Emmy Monash Age Care
04.2022 - 09.2022
- Prepared and served balanced meals based on dietary needs and preferences for elderly residents.
- Assisted with breakfast, lunch, and dinner preparation, ensuring proper food handling and safety.
- Delivered meals to residents and provided assistance as needed, maintaining a respectful and compassionate approach.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health and safety standards.
- Fostered positive relationships with residents, contributing to their comfort and well-being during mealtimes.
- Developed responsibility, communication, and interpersonal skills through regular interactions with residents and staff.
Volunteer
The Rotary Club Of Delhi
03.2021 - 12.2021
- Organized and led social activities, including arts and crafts, games, music, and dance, to support community engagement.
- Coordinated transportation for clients to appointments and outings.
- Provided pastoral care through visits, walks, and companionship activities.
- Assisted in managing massacre kiosks and supported retail sales at opportunity shops.
- Contributed to administrative tasks, gardening, and maintenance projects to enhance community spaces.
Food Service Supervisor & Administrative Manager
Urban Punjab Foods Pvt.Ltd
03.2020 - 12.2020
- Greeted customers, took and assembled orders, and processed payments to ensure a positive dining experience.
- Managed service records, ensuring accurate documentation of transactions and service details.
- Supervised and coordinated a team of employees, ensuring smooth operations and high service standards.
- Monitored and maintained the basic needs for food and service, ensuring quality and efficiency.
- Ensured compliance with sanitation procedures and policies, maintaining cleanliness and hygiene in the restaurant.
- Provided backup support for crew members during absences or work overloads, ensuring continuous operations.
- Managed inventory, regularly checking stock levels to maintain optimal supply and avoid shortages.
Education
Bachelor of Biomedicine -
UNIVERSITY OF MELBOURNE
07-2025
Year 12 -
DAV PUBLIC SCHOOL SRESHTHA VIHAR
03-2022
Skills
- Organized and efficient
- Leadership qualities
- Organization and multitasking
- Guest services
- Cleanliness
- Adaptability under pressure
- Team management
- Time management
Certification
RSA (Responsible Service of Alcohol)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Food and Beverage attendant
Delaware North
01.2023 - Current
Front Crew Member
McDonald's
09.2022 - 07.2024
Catering Assistant
Emmy Monash Age Care
04.2022 - 09.2022
Volunteer
The Rotary Club Of Delhi
03.2021 - 12.2021
Food Service Supervisor & Administrative Manager
Urban Punjab Foods Pvt.Ltd
03.2020 - 12.2020
Bachelor of Biomedicine -
UNIVERSITY OF MELBOURNE
Year 12 -
DAV PUBLIC SCHOOL SRESHTHA VIHAR
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