Harshjot Kaur Dev
Hendon,SA
Summary
I am well experienced in liaising with people from diverse environments and all socioeconomic circumstances. Strong commitment in working with disadvantaged youth and adults from diverse sociocultural backgrounds with professional expertise in community development practice. Adept at establishing a trusting rapport with people, helping people to cope with tragic situations, and doing follow-up work that is just as important as the initial counseling. Compassionate, understanding and non-judgemental when working with challenging clients in any situation.
Overview
11
11
years of professional experience
Work History
Crisis Support Worker (volunteer)
Lifeline, Uniting Communities
01.2021 - 12.2022
- Support the help seeker to safely manage any threat to life or safety of the help seeker
- Escalate all suspected imminent risk or child protection concerns in a timely manner
- Adhere to the Crisis Support Service Code of Conduct
- Demonstrate competency in application of the CARE framework
- Demonstrate proficiency in the use of CONNECT (call documentation) and/or other applications as appropriate to the role
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Customer Service Supervisor
Woolworths
03.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Building Rapport and investing in relationships.
- Identify Preferences, Goals and values
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
School Counsellor
Lyndale Senior Secondary School
01.2018 - 12.2019
- Provide support, referrals and advocacy for mental health issues such as depression, anxiety and relationship issues
- Worked with children and staff to develop plans for children experiencing difficulties
- Identified natural supports and provided referrals
- Introducing Workshops with group of students having learning or concentration difficulties
Family Counsellor (Full Time)
Social Welfare Board Vocational Institute, (Chandigarh India)
01.2015 - 12.2016
- Handling Family Dispute Cases (about 10 cases per week with 5-6 sessions per family)
- Child welfare (Assessing child's well-being, anxiety and reporting)
- One to One Counselling Sessions to address psychological problems like tension stress and depression
- Writing Reports and Care plans of Children
- Counselling sessions of children as well as couples
- Presentations and Workshops in a group of 20-30 people
- Case Management (Assisting clients to apply for benefit of schemes for disable and other counselling work)
Intern at Dr. Pammi Singh's Psychiatrist Clinic
01.2014 - 12.2015
- Working with substance abuse patients
- Group counselling sessions with children and adults
- Taking assessment and writing reports and plans in relation to patient treatment
Education
Certificate 4 in Mental Health - Mental Health Services
Celtic Training Institute
Adelaide, SA01.2024
Masters in counselling -
Victoria University
Melbourne, VIC01.2018
Masters in Psychology -
Punjab University
India03.2014
Bachelors in Psychology Hons. -
Punjab University
India03.2012
Diploma in Mental Health -
Celtic Institute
Adelaide 03.2025
Skills
- Observation skills
- Active listening skills
- Exhibit foundation level of competence in range of basic counseling skills
- Formulate counseling based interventions for range of presenting issues for working with children and adolescents
- To analyse a range of client presentations and how to work with them effectively
- Ability to work under pressure
- Ability to meet deadlines and targets
- Problem-Solving
- Customer Service
- Customer Relations
- Positive and Constructive Feedback
- MS Office
References
- Iqbal, 0404621133
- Rebecca Davies, 0404870204
Hobbies and Interests
I like talking to people and listening to their stories. i enjoy listening music . I wanted to do something rewarding and giver back to community so I started volunteering at uniting communities lifeline as a crisis supporter and now i got enrolled in diploma of mental health to enhance my skills and knowledge in the field of mental health.
Timeline
Crisis Support Worker (volunteer)
Lifeline, Uniting Communities
01.2021 - 12.2022
Customer Service Supervisor
Woolworths
03.2018 - Current
School Counsellor
Lyndale Senior Secondary School
01.2018 - 12.2019
Family Counsellor (Full Time)
Social Welfare Board Vocational Institute, (Chandigarh India)
01.2015 - 12.2016
Intern at Dr. Pammi Singh's Psychiatrist Clinic
01.2014 - 12.2015
Certificate 4 in Mental Health - Mental Health Services
Celtic Training Institute
Masters in counselling -
Victoria University
Masters in Psychology -
Punjab University
Bachelors in Psychology Hons. -
Punjab University
Diploma in Mental Health -
Celtic Institute
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