Harssh Sethi

• Identified trends and patterns in large datasets, leading to actionable insights for business growth.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Devised and implemented processes and procedures to streamline operations.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• A great deal of expertise using SQL for in-depth data analysis.
• Demonstrated ability to create and run intricate SQL queries for the extraction, transformation, and loading (ETL) of huge datasets, guaranteeing precise and fast reporting.
• Skilled in database optimisation and management, which helps to increase business performance and streamline procedures.
• Skilled in applying data-driven insights to evaluate the performance of the company, pinpoint areas for improvement, and put strategic changes into action for better outcomes.
• Stakeholder management that is effective when cross-functional cooperation is strong. Demonstrated capacity to create comprehension and straightforward communication by converting technical insights into information that is understandable for non-technical stakeholders.
• Facilitate data operations for automated marketing that enhance consumer insights.
• Develop new data pipelines that streamline the flow of data from various data sources, ensuring data integrity for the business and assisting stakeholders in making better decisions.

Key Deliverables:

• Built an internal model regarding Cost to serve a particular customer using Tableau by creating Alteryx data models.
• Successfully handled automation of business departments reports on a daily basis
• Enhanced regulatory reports as per ASIC requirements

• Utilized data visualization techniques for presenting complex datasets effectively.

• Reduced operational costs by conducting in-depth process analysis and identifying areas for improvement.

• Spearheaded adoption of advanced analytics techniques, enhancing data-driven decision-making.

• Identified growth opportunities through thorough market research and competitor analysis.

• Conducted gap analysis to pinpoint areas for improvement within operations.

• Generated ad-hoc reports to meet specific business requirements.

• Developed complex dashboard and reporting tools to monitor business performance metrics.

• Enhanced operational efficiency by aligning customer needs with commercial outcomes and providing insightful risk analysis to executives.

Key Deliverables:

• Created visualization dashboard for specific teams using Speech Analytics to analyze daily/weekly/monthly performance in Customer solutions as per NPS guidelines.
• Successfully implemented tailored solutions for complaints, vulnerable customers using Speech analytics
• Reduced costs pertaining to customer service through automation process for Performance Ops.
• Enhanced processes in order to increase the NPS score of the bank.

• Communicating with clients while upholding utmost prudence.
• Processing of client service agreements, entering invoices into database with attention to detail.
• Formulate recommendations and solutions with attention to a client’s wishes and limitations forming concise reports.
• Managed trusting relationships with a diverse client base.
• Effectively handled sales and business development administration, reporting and customer support to optimize revenue.
• Provide risk analysis and insight on business performance for executives.
• Collaborated with cost accountant and external financial consultants to document and report activities.