Harvin Tiwana
Melbourne,Australia
Summary
Motivated and professional 21-year-old student and also working part time. With strong communication and interpersonal skills, complemented by hands-on customer service experience. Known for providing exceptional client support, problem-solving effectively, and building positive relationships. Quick to learn, adaptable, and driven by a passion for delivering premium service experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Greater Knox Pharmacy Boronia
Melbourne, VIC
03.2025 - Current
- Assisted customers with medication inquiries and prescription refills.
- Managed inventory by organizing and restocking pharmaceutical supplies.
- Supported pharmacists in preparing medications and compounding prescriptions.
- Maintained cleanliness and organization of the pharmacy workspace.
- Educated customers on proper medication usage and side effects.
- Handled cash register transactions and processed insurance claims for patients.
- Organized and maintained patient profiles in the computer system.
- Resolved customer complaints promptly in a professional manner.
Assistant Practice Manager
Dhillon Legal
Melbourne, Victoria
10.2024 - 01.2025
- Strengthened and developed strong relationships with clients in complex situations, providing empathetic and clear communication, handling inquiries and boosting sense of safety and confidence.
- Managed business trust account using CRM software Clio, performing tasks including creating trust requests, recording transactions, transferring trust funds, reconciling trust account each month to ensure accuracy.
- Increased productivity and efficiency by streamlining administrative tasks by creating custom fields for client documents in CRM software, setting up communication channels, connecting Outlook to Clio Drive.
- Performed administrative tasks including managing cost agreements, cost disclosures, invoicing clients and billing clients.
- Implemented and executed digital marketing strategies to drive brand awareness, resulting in acquisition of 6 clients in two months.
- Demonstrated organisational skills through scheduling meetings with Outlook, managing calenders, filing paperwork, onboarding clients and responded clearly and promptly to clients to ensure client satisfaction.
Pharmacy Assistant
Croydon Family Pharmacy
Melbourne, Victoria
09.2023 - 09.2024
- Provided excellent customer service, answering phone calls and inquiries with patience and care, and building trust within customer relationships.
- Resolved customer complaints in a professional and empathetic manner whilst maintaining company policies and procedures, strengthening customer trust and rapport.
- Thrived in a fast-paced and dynamic environment, navigating competing priorities; stocking shelves, organising merchandise, assisting customers in locating items within the store, and providing staff with support in prescription filing.
- Demonstrated high attention to detail, providing accurate change for transactions and balanced the daily till at the end of each shift.
- Utilized Microsoft Excel to record short dated stock and manage collection of websters for patients.
Education
Bachelor of Business - Bachelor of Business (Finance)
RMIT
Melbourne11-2027
Year 12 VCE -
Carey Baptist Grammar School
Kewarra Beach, QLD11-2021
Skills
- CRM software proficiency (Clio)
- Teamwork and collaboration
- Microsoft Office proficiency
- Excellent communication
- Critical thinking
- Client relationship management
- Customer service
- Decision-making
- Problem-solving
- Organisational skills
- Analytical skills
- Managing files and records
- Financial Management
References
Available upon request.
Languages
- Punjabi, Advanced
- Hindi, Intermediate
- Urdu, Intermediate
Volunteer And Extra Curricular Activity
- Black belt/Sensei in Shubi Chikara Karate
- Coached under 13s Basketball team in the Sikh Games
- Volunteered to provide a juice/smoothie stall for a Sikh association event
- Captain of school seconds basketball team for a year, resulting in winning the 21 tournament
- AEC Referendum day Poll Worker
Languages
Punjabi
Professional
Hindi
Professional
Certification
- S2 S3 certificate
Accomplishments
- Black belt in Karate
- RMIT Redbacks MVP 4 times
- Set up a successful juice truck business, and did events and markets
- Coached juniors for tennis.
References
References available upon request.
Timeline
Pharmacy Assistant
Greater Knox Pharmacy Boronia
03.2025 - Current
Assistant Practice Manager
Dhillon Legal
10.2024 - 01.2025
Pharmacy Assistant
Croydon Family Pharmacy
09.2023 - 09.2024
Bachelor of Business - Bachelor of Business (Finance)
RMIT
Year 12 VCE -
Carey Baptist Grammar School
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