Hasaga Kumarage
Kalkolla,VIC
Summary
Enthusiastic Help Desk professional in the Aviation sector seeking to benefit an IT Department with complex technical knowledge and skills. Hvae gained with extensive knowledge of airline, cargo operations, and passenger service procedures for more than 4 years. Adapt at customer service relations, especially in fast-paced environment, where efficient operations are essential. Broad knowledge of cargo documentation, dangerous goods and different airline IT systems, such as Oracle Linux (UC360), Altea, Hermes and Croamis.
Overview
12
12
years of professional experience
Work History
Flight Clerk
Menzies Aviation Melbourne Airport
Melbourne, Australia
11.2019 - Current
- Ensuring import/export shipments meet all customs and regulatory requirements
- Coordinate the movement of International/Domestic freight to meet schedules
- Provide help desk support with the weight and balance figures to airline personnel
- Liaise and communicate with flight crew as required
- Monitoring and maintaining computer systems and networks
- Providing Desktop support and finding solutions
- Helping to design solutions for technical issues in balancing of weight and control of the cargo
- Assisted in training new employees in various computer systems.
Store Associate/ Acting Supervisor
Woolworths Supermarket
Epping, Melbourne
05.2012 - 02.2023
- Worked as a checkout operator by handling customers and collecting payments
- Gained experience in providing outstanding customer service skills
- Able to gain a thorough Knowledge of using different computer systems for different transactions
- Helping in Desktop support with stock taking
- Dealing with customer queries and complaints.
Education
Bachelor of Information Technology -
02.2021
Completed VCE Year 12 -
12.2014
Skills
- Sound communications skills-I am an accurate and active listener I express my views and opinions openly and honestly in order to achieve organisational goals
- Problem solving skills-I am capable of identifying and exploring the problem in order to recognise alternatives to implement the best solution
- Time management skill-To protect time I always use a to-do list and eliminate the most common time wasters
- Ability to meet tight deadlines-I am capable in prioritising work, identifying true deadlines, and selecting top-priority tasks to perform duties to achieve set targets
- Solid Computer Skills- Well-developed knowledge and Proficiency in the application of advanced Microsoft Office package, including word processing and intermediate Excel skills, strong and accurate keyboarding and data entry speed
- Team Member- I am an excellent team player and work within a team environment
Accomplishments
- I am an active member of Plenty Valley Cricket Club Bundoora (Melbourne)
- Was the Team Captain (year 2013/2014,2016,2017)
- Played as an International player for Balmoral Cricket Club - Middlesex UK
- Was coaching the under 14 representative team for Northern Metro Cricket Asso.
Personal Information
Date of Birth: 10/09/96
Hobbies and Interests
- Playing cricket
- Listening to music
- Sightseeing
References
On request
Languages
English
Professional
sinhalese
Professional
Timeline
Flight Clerk
Menzies Aviation Melbourne Airport
11.2019 - Current
Store Associate/ Acting Supervisor
Woolworths Supermarket
05.2012 - 02.2023
Bachelor of Information Technology -
Completed VCE Year 12 -
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