HASEN ALSHAWI
Caversham,WA
Summary
EXECUTIVE SUMMARY - Team player - Quick learner - Friendly manner - Rule follower - Honest - Responsible - Ability to adapt - C class licence
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in the car industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Used Vehicle Sales Consultant
Autoleague
10.2023 - 10.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in finding the right vehicle for their needs and lifestyle, by asking questions and guiding them through their purchase and answering all inquiries related to the buying process and the vehicle.
- Assisted in maintaining and organising a range of vehicles in stock to ensure that all standards are met and that vehicles are presentable for customers.
- Boosted customer satisfaction by effectively addressing and resolving complaints related to used vehicle sales.
Dealer Service Representative
CARWORKS GROUP
02.2023 - 09.2023
- Answered and directed phone calls and liaised with customers in person.
- Resolved customer issues and escalated complex issues to manager.
- Maintained digital records of delivery and receiving information.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Electrician Helper
Amali Electrics
01.2020 - 12.2020
- Learned about electricity and maintaining workplace safety
- Able to do basic electrical jobs
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
High School Diploma -
Australian Islamic College
Kewdale, WA12.2021
Skills
- Sales closing
- Online sales
- Vehicle appraisal
- Strong negotiation
- Used car valuation
- Follow-up skills
Certification
- Motor Vehicle Salesperson License.
Languages
5
Skills
Timeline
Used Vehicle Sales Consultant
Autoleague
10.2023 - 10.2024
Dealer Service Representative
CARWORKS GROUP
02.2023 - 09.2023
Electrician Helper
Amali Electrics
01.2020 - 12.2020
High School Diploma -
Australian Islamic College