Hasin Tahsir Farbee
St Albans,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service
McDonald's
03.2023 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Receptionist
Lexicon
06.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Student Advisor
Govt. Sundarban Adarsha College
03.2022 - 06.2022
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
Bachelor of Science - Computer Science
Swinburne University of Technology
Hawthorn, VIC03.2026
Skills
- Customer Account Management
- Livechat Messaging
- First-Tier Technical Support
- Administrative Duties
- Team Goals
- Document and Records Management
- Administrative and Office Support
- Customer Relationship Management
- Marketing Strategies
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Customer Service
McDonald's
03.2023 - Current
Receptionist
Lexicon
06.2022 - 12.2022
Student Advisor
Govt. Sundarban Adarsha College
03.2022 - 06.2022
Bachelor of Science - Computer Science
Swinburne University of Technology
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