Hasti Shakibaei
Wantirna South ,VIC
Summary
Dynamic Sales Consultant with a proven track record at Fitness & Lifestyle Group, consistently exceeding sales targets and generating high-quality leads. Skilled in customer acquisition and relationship management, I leverage strategic planning to drive revenue growth and client retention. Adept at CRM tools, I foster strong connections with over 1,350 clients.
Overview
1
1
year of professional experience
Work History
Sales Consultant
Fitness & Lifestyle Group
Melbourne, VIC
10.2023 - Current
- Consistently surpassing sales targets, securing 80+ contracts per month with a Total Contract Value (TCV) of $68K+.
- Exceeding key performance indicators (KPIs) with 100+ outbound calls daily, driving new business and client engagement.
- Generating 160+ high-quality leads per month through referrals, B2B outreach, and corporate partnerships with small to large enterprises.
- Conducted 2,000+ sales presentations via phone, in-person meetings, and Zoom, converting prospects into long-term clients.
- Managing and nurturing 80+ new client accounts per month, ensuring seamless onboarding, contract execution, and ongoing relationship management.
- Proactively identifying opportunities for upselling and cross-selling, leading to increased client retention and additional revenue streams
- Completing over 300 calls to overdue clients and strengthen relationships
- Oversaw compliance for over 80 contracts per month, meticulously vetting each to ensure all relevant forms and waivers were signed, achieving 100% compliance with company standards and regulations
- Collaborating with the marketing department to design and create visually compelling artwork for targeted email marketing campaigns, aimed at engaging referrals, local businesses, and corporate partners, driving brand awareness and customer engagement.
Retail Sales Associate
yd.
Melbourne, VIC
10.2023 - Current
- Delivering exceptional customer service by assisting clients in selecting products, providing styling advice, and ensuring an enjoyable shopping experience.
- Consistently meeting and exceeding individual and team sales targets by upselling, cross-selling, and recommending add-ons tailored to customer preferences.
- Assisting in regular stock checks, restocking shelves, and ensuring accurate inventory levels through data entry into the POS system.
- Maintaining cleanliness and organization of the store, including fitting rooms, sales floor, and stock rooms, ensuring a safe and inviting atmosphere for customers.
- Processing customer transactions efficiently and accurately using the POS system, cash handling, credit, and returns while ensuring excellent customer satisfaction.
- Acting as a liaison between customers and management to resolve any complaints, product returns, or exchanges, maintaining a positive brand image.
- Working closely with team members to meet store goals, supported training for new hires, and provided feedback on merchandising and customer service strategies.
- Promoting store sales, discounts, and loyalty programs to customers, ensuring they were aware of current offers and incentives.
- Providing personalized styling advice, recommending clothing and accessories that matched individual customers' tastes, body types, and needs.
- Managing cash register transactions, balanced cash drawers, and assisted with end-of-day financial reconciliation processes.
- Following store policies and procedures to ensure adherence to company standards for security, loss prevention, and health and safety regulations.
Education
Highvale Secondary College
Melbourne 10-2023
Skills
- Customer Acquisition
- Sales - in person, virtual & phone
- Lead Generation
- Relationship Management (1350 Clients)
- Market Research
- Strategic Planning
- Leadership
- CRM Proficiency
References
References available upon request.
Timeline
Sales Consultant
Fitness & Lifestyle Group
10.2023 - Current
Retail Sales Associate
yd.
10.2023 - Current
Highvale Secondary College
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