Havin Zara Akdag
Sydney,NSW
Summary
Confident Year 12 student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding time management and communication skills. Knowledgeable Student talented at learning quickly and adding value to any team.
Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Overview
2
2
years of professional experience
Work History
Cafe Worker
Coffee Flower
Norwest , NSW
06.2023 - 01.2024
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared drink orders, such as milkshakes, frappes, smoothies and iced coffees.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Restocked food bar with desserts throughout the day as needed.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Brought food and beverages to tables in a timely manner.
Playland Attendant
Lollipops Playland and Cafe
Castle Hill , NSW
04.2022 - 05.2023
- Maintained cleanliness, neatness and organization of customer areas.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Interacted positively with guests and coworkers to build professional relationships.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
- Monitored premises for potential risks and took appropriate action to keep everyone safe.
- Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Cashier and Cleaner
Gloria Jeans Coffees
Rouse Hill, NSW
05.2022 - 06.2022
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
Education
Glenwood High School
Sydney, NSW09-2024
Skills
- Experience in Playland
- Experience in Hospitality
- Safety Understanding
- Great Communication
- Time Management
- Team Player
- Quick Learner
- Good Sportsmanship abilities
- Reliable & Trustworthy
- Organizational Skills
- Friendly, Positive attitude
- Problem Resolution
- Good Work ethic
Languages
Kurdish
Professional
Timeline
Cafe Worker
Coffee Flower
06.2023 - 01.2024
Cashier and Cleaner
Gloria Jeans Coffees
05.2022 - 06.2022
Playland Attendant
Lollipops Playland and Cafe
04.2022 - 05.2023
Glenwood High School
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