Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HAYDEN BACKHOUSE

Arrawarra Headland,Australia

Summary

Dynamic professional with extensive experience in patient care and customer service at Specsavers. Proven ability in relationship management and incident prevention, enhancing client satisfaction. Skilled in troubleshooting and technical maintenance, ensuring optimal performance. Recognized for delivering exceptional service and fostering strong connections, contributing to a positive environment.

Overview

15
15
years of professional experience

Work History

Optical Assistant

Specsavers
Coffs Harbour, Australia
11.2023 - Current
  • Conducted pre-testing procedures, such as visual acuity and color vision tests.
  • Instructed patients on proper contact lens care and insertion techniques.
  • Troubleshot minor equipment issues or arranged for repairs.
  • Communicated effectively with both coworkers and patients to provide seamless coordination of care.

Correctional Officer

Serco
Grafton, Australia
07.2020 - 10.2023
  • Provided guidance and support for inmates participating in rehabilitation programs aimed at reducing recidivism rates.
  • Led incident inquiries and investigations and compiled required reports.
  • Assisted with coordination of visitor schedules to ensure smooth visitation processes while maintaining proper security measures.
  • Uphold safety, security and discipline by enforcing facility rules and regulations.

Salesperson

Procycles
Hornsby, Australia
02.2019 - 06.2020
  • Maintained strong relationships with existing customers to ensure repeat business.
  • Described product to customers to accurately explain details and care of merchandise.
  • Conducted product demonstrations to prospective clients.
  • Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.

Salesperson

Toyota
Chatswood, Australia
02.2018 - 02.2019
  • Maintained strong relationships with existing customers to ensure repeat business.
  • Computed sales prices to total purchases and received and processed cash or credit payments.
  • Established new customer accounts through cold calling and networking.
  • Delivered consistent quality to customers, meeting expectations, and minimizing complaints.

Salesperson

Coffs Coast Motors
Coffs Harbour, Australia
02.2017 - 02.2018
  • Delivered polished and professional sales presentations to individual clients and groups.
  • Improved sales process by delivering feedback to management.
  • Sustained revenue by bringing in new customers and continuously connecting with established accounts.

Marine Technician

Royal Australian Navy
Sydney, Australia
02.2010 - 02.2017
  • Investigated and traced problems with electrical generators, controls and wiring.
  • Maintained and repaired engine components with regular schedule of preventive care and inspections.
  • Inspected and repaired marine engines, electrical systems, and hydraulic systems.
  • Conducted regular maintenance on vessels to ensure optimal performance and safety.

Education

Certification - Correctional Practice Cert 3

Asset College
Grafton
10.2021

Certification - Fluid Power and Hydraulics Cert 4

Royal Australian Navy - TAFE
Sydney
09.2015

Certification - Engineering Cert 3

Royal Australian Navy - TAFE
Sydney
09.2015

Certification - Light Vehicle Servicing Cert 2

Tafe NSW
Coffs Harbour
12.2009

High School - Year 10 Certificate

St Ignatius College
Lane Cove

Skills

  • Patient care and customer service
  • Objection handling and closing techniques
  • Incident prevention and cultural sensitivity
  • Relationship management
  • Team collaboration

Languages

English, Upper Intermediate (B2)

Timeline

Optical Assistant

Specsavers
11.2023 - Current

Correctional Officer

Serco
07.2020 - 10.2023

Salesperson

Procycles
02.2019 - 06.2020

Salesperson

Toyota
02.2018 - 02.2019

Salesperson

Coffs Coast Motors
02.2017 - 02.2018

Marine Technician

Royal Australian Navy
02.2010 - 02.2017

Certification - Correctional Practice Cert 3

Asset College

Certification - Fluid Power and Hydraulics Cert 4

Royal Australian Navy - TAFE

Certification - Engineering Cert 3

Royal Australian Navy - TAFE

Certification - Light Vehicle Servicing Cert 2

Tafe NSW

High School - Year 10 Certificate

St Ignatius College

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