Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayden Cousins

Riverstone,NSW

Summary

I am currently seeking a job in the Information and Communication Technology (ICT) field.

Qualifications: Certificate III and IV in Information Technology.

Having a certificate III and IV in Information Technology, gives me a good understanding of the IT workplace. This has enabled me to develop expertise in ICT Support, ICT analysis, Network Security and Virtual Servers. In addition to these technical skills, I am also capable of Web Design, Workplace Security, Database Programming, Programming and Cyber Security. With these skills, I can provide technical support and maintenance of computer systems and networks, monitor their performance and provide problem solving solutions. I also have the capability to develop, test and implement software applications, recognize emerging technologies and trends, and implement best practices in system security management. These qualifications and skills will enable me to contribute to the successful operation of any IT business.

Overview

1
1
year of professional experience
1
1
Certification

Work History

ALDI Store Assistant

ALDI
11.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers entering store and offered assistance with requirements.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered questions about store policies and addressed customer concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Wrapped, boxed and weighed bakery department products.

Education

Certificate IV - Information Technology

TAFENSW
Virtual
07.2023

Certificate III - Information Technology

TAFENSW
Virtual
07.2022

Year 12 Certificate -

Dickson College
Dickson, ACT
11.2015

Skills

    Work Ethic and Skills

  • Goal-Driven
  • Security Standards
  • Team Collaboration
  • Adaptable and Flexible
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Customer Assistance
  • Monitor Security
  • Digital Databases
  • Security Practices
  • Organizational Policies
  • Safety and Cleanliness Standards
  • POS Inventory System Operation
  • Speech Clarity
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Available Nights, Weekends and Holidays
  • Inventory Records
  • Time Management

    • Information Technology Skills

  • Technical Support
  • Help Desk Support
  • Microsoft Office
  • Windows
  • Windows Server
  • Window 10
  • Window 8
  • Window 7
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Windows XP
  • Microsoft Office
  • Microsoft Exchange
  • Linux
  • Documentation
  • Software Documentation
  • Servers
  • VMware
  • Virtulisation
  • IT Operations
  • Infrastructure
  • Disaster Recovery
  • Network Security
  • Cyber Security
  • Network Configuration
  • IT Bluishness Analysis
  • Python (Programming Language)
  • Web Design
  • Microsoft Exchange
  • Linux
  • Documentation
  • Software Documentation
  • Servers
  • VMware
  • Virtulisation
  • IT Operations
  • Infrastructure
  • Disaster Recovery
  • Network Security
  • Cyber Security
  • Network Configuration
  • IT Bluishness Analysis
  • Python (Programming Language)
  • Web Design

Certification

  • Certificate III in Information Technology
  • Certificate IV in Information Technology


Whilst working full time I will be working towards my PRINCE2 Certificate to gain as much experience and better the company I work for.



Timeline

ALDI Store Assistant

ALDI
11.2022 - Current

Certificate IV - Information Technology

TAFENSW

Certificate III - Information Technology

TAFENSW

Year 12 Certificate -

Dickson College

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Hayden Cousins