Hayden Green
Sydenham
Summary
As I am still creating a path forward I continue to learn more and more about myself, some of these include my love to learn new things and watch myself improve over time, or my interests in 4wds and 4wding which I discovered throughout 2024. I hope to continue learning about myself and my interests inside and outside of my job forever evolving myself into the best version I can possibly be. I try to bring as much positivity to a place as I can with a big smile and cheery personality. I hope to find a workplace that I can be myself in whilst also making long lasting friendships and connections.
Overview
10
10
years of professional experience
Work History
Customer Service/ Sales Member
4wd supacentre
06.2024 - Current
- Providing detailed information about kings products and beneficial products on the market
- Aiding in finding solutions to customer issues within the company's policies
- Completing warranty evaluations on fridges, batteries, gazebos, swags and roof top tents
- Restocking approximately 4 pallets throughout the day
- Aiding warehouse with tasks including pulling stock off shelves using a walkie, pick and packing 'click and collects' and providing customers with warehouse stock
- Collect cash and card payments whilst providing the customer with the current best deals and any recommended deals that may benefit them
IT Support / Customer Service
Brights n Whites Coin Laundrette
12.2014 - Current
- Develop software program to increase productivity, security and reduce time documenting the money collection and allocation
- Collect money from the machines and reconcile the value
- Balancing accounts
- Check the machines are clean and tidy and in full working order
- Assist customers with instructions on how to use the machines
- Assist in folding and pressing lab coats, ensuring clean, straight lines are consistently maintained
- Assist in documenting the number of lab coats to ensure accurate invoicing to customers can occur
Website management/IT support
Roofing Options Centre
12.2023 - 06.2024
- Maintain website content with updated product listings, sales, and promotions, ensuring accuracy and relevance
- Collaborate with the sales department to gather product details and specifications
- Contribute to the creation of an innovative website design
- Coordinate with third-party contractors to ensure projects are completed according to deadlines and specifications
- Develop product codes for the POS system to enhance efficiency for the sales team
- Utilise Excel to create product codes and pricing calculators based on margins, volumes, and sizes
- Lead the addition of over 100 new products to the website, managing all associated details such as pricing, SKUs, and photos
- Provide support to the sales team by assisting customers during peak periods
- Assist with stocking shelves and completing tasks assigned by superiors as needed
Customer Service Supervisor / Waiter / Delivery driver
Decaprios Restaurant
06.2022 - 02.2023
- Customer service and interactions, both face-to-face and telephonically
- Handles point of sales machines
- Cash handling
- Efficiently managing Uber and Menu Log directives
- Conveying hot pizzas to nearby locations, ensuring quality is maintained in a timely manner
- Immaculately tidying bar and pizza slicing areas
- Accurately processing point of sale orders
- Personal interactions, accurately documenting orders and communicating to the kitchen team
- Serving customers in a timely manner
- Follow covid safe practices and procedures
- Ensuring food handling and food safety procedures are followed
Customer Service Attendant (casual part-time)
Grab a Kebab
03.2021 - 02.2022
- Within this role, I provided a high level of customer service
- Preparing food, taking orders and following covid safe policy and UberEats requirements
- Take orders through drive through ensuring accuracy and dietary requirements are accommodated
- Process Uber orders ensuring speed and quality is not affected
- Handles point of sales machine
- Cash handling
- Ensure compliance to policies, procedures and processes ensure compliance to food licence
- Prepare kitchen, salads and meats prior to service
- Process payments with POS
- Cook meat and ensure correct rotation and food temperatures
- Work as a team to provide the most effective working processes
- Ensure safety of staff, resources and premises
- General cleaning, mopping and washing
Field Umpire (Junior and Senior Divisions)
Essendon District Football League
01.2017 - 01.2022
- Adhere to Uniform policy of the EDFL, ensuring I have the correct, clean uniform including clean boots, take pride in wearing it appropriately
- Be honest and impartial in all my duties on and off the field
- Be responsible, punctual, and dependable on game day and training days
- Ensure all paperwork is correct and input in a timely manner
- Ensure all documentation is presented in a timely manner, accurate and neat for use by the tribunal
- Work as part of a team on and off the ground, liaising with all relevant EDFL representatives
- Attended Personal Development to ensure current knowledge is relevant and up to date
Education
Bachelor of Information Technology - Web and Mobile Application Development
Victoria University
Footscray, VIC12-2023
VCE -
Overnewton Anglican Community College
Keilor, VIC01.2020
Skills
- Leadership
- Sports Coaching
- Working with children check
- First Aid
- Basic emergency life support
- Food Handling Supervisor
- RSA Initial Training
- Sales presentations
- Upselling and cross selling
- Attention to detail
- Customer focus
- Team player attitude
Timeline
Customer Service/ Sales Member
4wd supacentre
06.2024 - Current
Website management/IT support
Roofing Options Centre
12.2023 - 06.2024
Customer Service Supervisor / Waiter / Delivery driver
Decaprios Restaurant
06.2022 - 02.2023
Customer Service Attendant (casual part-time)
Grab a Kebab
03.2021 - 02.2022
Field Umpire (Junior and Senior Divisions)
Essendon District Football League
01.2017 - 01.2022
IT Support / Customer Service
Brights n Whites Coin Laundrette
12.2014 - Current
Bachelor of Information Technology - Web and Mobile Application Development
Victoria University
VCE -
Overnewton Anglican Community College
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