Hayden McFarlane
Holland Park West,Queensland
Summary
Experienced customer service professional adept at meeting company needs through consistent and organized practices. Proven ability to thrive under pressure and adapt to new challenges, optimizing organizational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Croupier
The Star Brisbane
Brisbane City, Queensland
11.2021 - Current
- Consistently demonstrated respect, trust, and care for the company, colleagues, and customers to foster a positive work environment.
- Provided excellent customer service by responding to inquiries and resolving complaints.
- Monitored gaming activities on assigned table for compliance with established policies and procedures.
- Adhered to strict security protocols when handling money or sensitive information.
- Interacted with customers in a friendly manner while maintaining professionalism at all times.
Acting Duty Pool Manager
Tin Can Bay Pool
Tin Can Bay, Australia
09.2019 - 04.2021
- Performed lifeguard duties while maintaining the facility by conducting water treatment, maintenance and groundskeeping.
- Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
- Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings.
- Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operation's needs.
- Provided emergency medical care when needed.
Lifeguard
Langland's Park Memorial Pool
Stones Corner, Australia
12.2019 - 03.2021
- Continuously managed health and safety, ensuring cooperation with other staff members, and providing training and inductions. Provided exceptional customer support, demonstrated individual responsibility for opening and closing the facility, managing maintenance tasks, lifeguarding, cleaning, and gardening.
- Provided assistance to swimmers of varying skill levels.
- Educated patrons about safe swimming practices through public announcements.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Used training and medical supplies to examine injured people and administer first aid.
Supervisor
Cypress Mountain’s Tube Park
West Vancouver, Canada
12.2018 - 03.2019
- Executed heavy machinery operations while ensuring strict adherence to health and safety regulations
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to fellow employees regarding job duties and responsibilities.
Cashier
Jilarty’s Café/restaurant
Rainbow Beach, Australia
12.2016 - 02.2017
- Operating register, customer service, waiting tables, dishwashing, and ensuring a clean kitchen, entrusted with the ability to close the kitchen in a maintained and cleaned manner, working efficiently with a team to ensure that tasks at hand were completed in a timely manner.
Education
Year 12 -
Gympie State High School
Gympie01.2016
Some College (No Degree) - Engineering
Queensland University of Technology
trueSkills
- Strong problem-solving skills
- Attention to detail
- Flexibility in the workplace
- Excellent communication skills
- The ability to quickly execute newly acquired information
- Conflict Mediation
- Guest service
Certification
First Aid and CPR, Current
Timeline
Croupier
The Star Brisbane
11.2021 - Current
Lifeguard
Langland's Park Memorial Pool
12.2019 - 03.2021
Acting Duty Pool Manager
Tin Can Bay Pool
09.2019 - 04.2021
Supervisor
Cypress Mountain’s Tube Park
12.2018 - 03.2019
Cashier
Jilarty’s Café/restaurant
12.2016 - 02.2017
Year 12 -
Gympie State High School
Some College (No Degree) - Engineering
Queensland University of Technology
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