Olesya Artisevich
Mandurah,WA
Summary
Adept at fostering engaging customer experiences and enhancing casino profitability, I leveraged my integrity, quick decision-making, and strong mathematical skills at Crown Perth. My background in sales and customer service, combined with a knack for multitasking, propelled significant achievements in both gaming and sales environments, always prioritizing client satisfaction and operational excellence.
Developed exceptional customer service and communication skills in fast-paced, high-pressure environment. Demonstrates strong mathematical abilities and keen attention to detail, ensuring accuracy and fairness. Seeking to transition these skills into new field, ready to contribute effectively and adapt to new challenges.
Overview
22
22
years of professional experience
Work History
Croupier
Crown Perth
03.2011 - 01.2021
- Contributed to overall casino profitability by effectively managing table limits and payouts based on house policies.
- Promoted a safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
- Educated new players on game rules and strategies, fostering an inclusive environment where everyone could participate confidently.
- Maintained exemplary standards of appearance, punctuality, and demeanor in alignment with casino protocols.
- Uplifted gaming atmosphere with high-quality service and consistent professionalism.
- Monitored player behavior closely to identify signs of cheating, or to ensure that responsible service of gambling guidelines were upheld.
- Resolved customer disputes calmly and professionally, ensuring satisfaction while upholding casino rules.
- Conducted smooth table operation by efficiently dealing cards, spinning roulette wheels, or managing other gaming equipment as needed.
- Continuously improved personal skills and knowledge of games through ongoing training initiatives, enhancing overall performance as a croupier.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Assistant Sales Manager
Russian Federation
11.2007 - 07.2008
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Ensured compliance with sales policies and regulations, maintaining company reputation.
- Strengthened client connections to enhance retention and expand revenue streams.
Sales Assistant
Russian Federation
04.2004 - 07.2007
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Sales Assistant
Russian Federation
07.1999 - 04.2004
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate 3 In Hospitality - Hospitality
Crown College Perth
Perth, WA2013
Croupier School - Hospitality
Crown College Perth
Perth, WA03.2011
Diploma Of Accounting, Analysis And Auditing - Accounting
Msocow
Moscow Russia2007
Diploma In Economics, Accounting And Control -
Moscow
Moscow Russia2002
Skills
- Integrity and honesty
- Quick decision making
- Stress tolerance
- Attention to detail
- Multitasking Abilities
- Keen observation
- Excellent customer service
- Strong mathematical skills
- Patience and composure
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Croupier
Crown Perth
03.2011 - 01.2021
Assistant Sales Manager
Russian Federation
11.2007 - 07.2008
Sales Assistant
Russian Federation
04.2004 - 07.2007
Sales Assistant
Russian Federation
07.1999 - 04.2004
Certificate 3 In Hospitality - Hospitality
Crown College Perth
Croupier School - Hospitality
Crown College Perth
Diploma Of Accounting, Analysis And Auditing - Accounting
Msocow
Diploma In Economics, Accounting And Control -
Moscow
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