Hayden O'Brien
Bilambil Heights
Summary
Professional in retail and hospitality operations with strong track record in delivering results. Skilled in customer service, and sales support. I excel in team collaboration, adapting to changing needs, and ensuring operational efficiency. I am known for reliability and a positive attitude in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Store Assistant
Aldi Supermarket
08.2024 - Current
- Maintained organized store layout by restocking merchandise and keeping products easily accessible.
- Collaborated with team members to create engaging product displays, increasing overall store appeal.
- Improved customer satisfaction by providing timely assistance and addressing concerns.
- Handled customer returns and exchanges efficiently to uphold store policies.
- Processed transactions accurately to ensure smooth checkout experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
Staff Member
Kebab and Bubbles
04.2024 - 05.2024
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- *I was only working at this business for a month due to relocating towns. The owner was aware of my short stay from the beginning.*
Sound System Operator and General Festival Hand
Casino Pop Culture Festival
04.2024 - 04.2024
- Managed the sound system, including music and PA announcements.
- Assisted stallholders with their various duties including moving equipment and directing attendees.
Delivery Driver
Dominos Pizza Inc.
01.2023 - 12.2023
- Ensured customer satisfaction by providing friendly service during deliveries.
- Navigated local streets to ensure timely delivery of goods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Window Cleaner
Highlands Maintenance Group
04.2022 - 01.2023
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
- Improved client satisfaction by consistently delivering streak-free window cleaning services.
Delivery Driver
Dominos Pizza Inc.
07.2020 - 06.2022
- Ensured customer satisfaction by providing friendly service during deliveries.
- Navigated local streets to ensure timely delivery of goods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Kitchen Hand
Stones Patisserie
12.2018 - 07.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
High School Diploma -
Bowral High School
Bowral, NSW12-2021
Skills
- Customer assistance
- Customer service
- Store maintenance
- Team collaboration
- Loss prevention
- Upselling strategies
- Multitasking
- Honest and dependable
- Reliable and responsible
- Cash handling
- Friendly and helpful
- Point of sale systems
- Excellent communication
Timeline
Store Assistant
Aldi Supermarket
08.2024 - Current
Staff Member
Kebab and Bubbles
04.2024 - 05.2024
Sound System Operator and General Festival Hand
Casino Pop Culture Festival
04.2024 - 04.2024
Delivery Driver
Dominos Pizza Inc.
01.2023 - 12.2023
Window Cleaner
Highlands Maintenance Group
04.2022 - 01.2023
Delivery Driver
Dominos Pizza Inc.
07.2020 - 06.2022
Kitchen Hand
Stones Patisserie
12.2018 - 07.2020
High School Diploma -
Bowral High School
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