Summary
Overview
Work History
Education
Skills
References
Timeline
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Hayden Thompson

Dubbo,NSW

Summary

Dynamic professional with a proven track record in the hospitality and pharmacy sectors, notably at Priceline Pharmacy Dubbo. Excelled in customer satisfaction and problem-solving, enhancing customer experiences and streamlining operations. Skilled at building relationships, I consistently deliver quality service, achieving positive outcomes in high-pressure environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

dispensary technician

priceline pharmacy dubbo
DUBBO
01.2023 - 11.2023
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

service, sales

western plains automotive
01.2020 - 01.2022
  • Responsible for providing 8-12 customers daily a pleasant, stress free, re-assured and polite experience that has them leaving with a smile
  • Advising customers on potentially daunting repairs and being able to provide confidence
  • Building relationships with multiple customers and being able to provide quality service despite a large inflow of work
  • Managing tasks on time.

service staff

westside hotel dubbo
01.2020
  • Responsible for serving customers in the bistro, taking orders, clearing tables and working with the kitchen to ensure customer needs are met as expected
  • Social and able to relate to a variety of people
  • Attentive and versatile
  • Grace under pressure
  • Honest, Trustworthy and Caring
  • Team player
  • Detail oriented
  • Willingness to learn.

Full Time Carer

Grandfather
01.2024 - Current

Left work to take on full time care of my grandfather sick with terminal illness

Education

St john’s catholic college
12.2020

dubbo christian school
12.2018

Skills

  • Product knowledge
  • Critical and Logical Thinker
  • Knowledge within Fred dispensing applications, medviewflow and in addition medadvisor (Excel, Word, PowerPoint, Publisher, Outlook)
  • Hospitality industry & Customer satisfaction
  • Drivers’ license
  • Open minded and versatile

References

  • Lance Bendall, Pharmacist, 0416 811 398
  • Kate Piddington, KRP Financial services, Family friend, 0408 792 313
  • Leighton Brown, Deputy Principal, Dubbo Christian School, 0428 820 043

Timeline

Full Time Carer

Grandfather
01.2024 - Current

dispensary technician

priceline pharmacy dubbo
01.2023 - 11.2023

service, sales

western plains automotive
01.2020 - 01.2022

service staff

westside hotel dubbo
01.2020

St john’s catholic college

dubbo christian school
Hayden Thompson