Hayemanti Banarjee

Service Delivery Officer with a strong background in optimizing operational processes and implementing effective service delivery strategies. Skilled in managing diverse teams and coordinating projects across multiple levels, maintaining robust stakeholder relationships to enhance customer satisfaction. Demonstrated success in achieving performance targets and adhering to service level agreements. Known for high motivation, adaptability, and excellent interpersonal skills, with a proven ability to work independently and master new competencies swiftly.

• As recognition of my outstanding service delivery and customer outcomes, within a year I have been promoted to the Quality Management Officer position, which entails reviewing and optimizing other team members' service delivery processes
• As a reward of my continuous demonstration of extra-ordinary service delivery capability, my eagerness to collaborate with other team members and above all my leadership and communication skills, I have have been designated as a Local Peer Support officer which entails assisting and guiding other team members to improve the quality of their service delivery process

• Classical Bengali music
• Anchoring cultural events