ETHAN SOUTAR
SOUTH MACLEAN,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
APS 4 - Service Delivery Officer
Australian Taxation Office
04.2023 - Current
- Improved service delivery efficiency by implementing streamlined processes and procedures.
- Coordinated cross-functional teams to deliver comprehensive solutions for clients'' unique needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Streamlined communication channels for improved customer experience and faster response times.
Store Manager
Dominos
09.2018 - 03.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Labour
MasonryConcepts
06.2022 - 09.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Certification In Certificate III Hospitality -
Allara Learning
01.2020
High School Diploma -
Beaudesert State High School
11.2021
Certification In Certificate II in Skills for Work and Vocational P -
Tallebudgera Beach Outdoor Education School
10.2021
Certification In Certificate I in Business -
Tactical Training Group Pty Ltd
09.2021
Certificate IV In Cybersecurity - Cybersecurity
TAFE Queensland
Acacia Ridge, QLD12.2024
Skills
- Customer Relationship Management
- Data Analysis
- Audit reporting
- Customer Service
- Self-Directed
- Team Leadership
- Time Management
- Complex Problem-Solving
- Managed Care
References
- Yashveer Singh, TL Australian Taxation Office, (0468863565)
- Reece Lubach, Manager Dominos, (0467529099)
Timeline
APS 4 - Service Delivery Officer
Australian Taxation Office
04.2023 - Current
Labour
MasonryConcepts
06.2022 - 09.2022
Store Manager
Dominos
09.2018 - 03.2023
Certification In Certificate III Hospitality -
Allara Learning
High School Diploma -
Beaudesert State High School
Certification In Certificate II in Skills for Work and Vocational P -
Tallebudgera Beach Outdoor Education School
Certification In Certificate I in Business -
Tactical Training Group Pty Ltd
Certificate IV In Cybersecurity - Cybersecurity
TAFE Queensland
Similar Profiles
Paul BakerPaul Baker
Asst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation OfficeAsst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation Office
LORNA DE LOS ANGELESLORNA DE LOS ANGELES
APS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon OfficeAPS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon Office
Greg ReedGreg Reed
Regional Director at Australian Taxation OfficeRegional Director at Australian Taxation Office
Robin TomsRobin Toms
Resource and Reporting Manager at Australian Taxation OfficeResource and Reporting Manager at Australian Taxation Office
Annalise JohnstoneAnnalise Johnstone
Baby Sitting at Self employedBaby Sitting at Self employed