Summary
Overview
Work History
Education
Languages
Timeline
Generic

Hay Lam Cynthia Tang

Sydney

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

10
10
years of professional experience

Work History

Guest Service Agent

Hyatt Regency Shatin
08.2021 - 06.2023
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Senior Call Centre Agent

Alva Hotel By Royal
10.2020 - 06.2021
  • Assist with resolve customer complaints
  • Assist call centre supervisor to monitor daily operation in call centre

Service Center Agent

Harbour Plaza Metropolis Hotel
11.2017 - 10.2020
  • Handle incoming and outgoing customers calls
  • Identifying customer needs, clarity information
  • Transfer calls to appropriate resources

Spa Receptionist

Regal Riverside Hotel
05.2016 - 09.2017
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.

Part Time Customer Services Assistant

Hong Kong Peak Tram
12.2015 - 05.2016
  • Answer guest's question and requires

Part Time Attraction Assistant

Hong Kong Ocean Park
05.2013 - 09.2015
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Assist guest admission and answer inquiries

Education

Bachelor of Science - Hospitality Administration And Management

University of Plymouth
UK
05.2015

High School Diploma -

Modern College
Hong Kong
05.2012

High School Diploma -

Pui Kiu College
Hong Kong
09.2010

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Guest Service Agent

Hyatt Regency Shatin
08.2021 - 06.2023

Senior Call Centre Agent

Alva Hotel By Royal
10.2020 - 06.2021

Service Center Agent

Harbour Plaza Metropolis Hotel
11.2017 - 10.2020

Spa Receptionist

Regal Riverside Hotel
05.2016 - 09.2017

Part Time Customer Services Assistant

Hong Kong Peak Tram
12.2015 - 05.2016

Part Time Attraction Assistant

Hong Kong Ocean Park
05.2013 - 09.2015

Bachelor of Science - Hospitality Administration And Management

University of Plymouth

High School Diploma -

Modern College

High School Diploma -

Pui Kiu College

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Hay Lam Cynthia Tang