Haylee Gschwend
Baku
Findon,SA
17
years of professional experience
Dynamic retail professional with a proven track record at Valleygirl, excelling in customer service and team leadership. Skilled in visual merchandising and upselling strategies, I consistently exceeded sales goals while fostering a positive shopping experience. My effective communication and product knowledge drive customer satisfaction and enhance store performance.
Work History
Retail Assistant
5 Months- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store
- Updated product pricing and signage to reflect current promotions and discounts.
- Managed efficient cash register operations.
- Compiled daily sales reports to track progress and identify areas for improvement.
Retail Manager
16 Years 6 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Analyzed inventory levels and coordinated stock replenishment to minimize shortages.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
High School Diploma
Skills
Customer service
Customer assistance
Patience and empathy
Time management capabilities
Cash register operation
Sales floor organization
Complaint handling
Upselling strategies
Loss prevention awareness
Product knowledge expertise
Product merchandising
Fashion sense and styling
Loss prevention
Multitasking
Effective communication
Visual merchandising
Sales target
Excellent written and verbal communication
Store opening and closing
Team leadership
Meeting sales goals
Timeline
Retail Assistant
Baku
03.2026 - CurrentRead More
Retail Manager
Valleygirl.
08.2009 - 02.2026Read More
Siena College
High School Diploma
Read More