Hayley Bown

• Maintained clean and organized workspace, promoting welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Utilized POS system to handle customer cash and credit card transactions.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Demonstrated versatility by cross-training in various departments throughout when needed.

- Volunteered for a day at St Vincent De Pauls Op Shop

- Planted trees for a Project in Personal Development Skills to help out the environment

- Planted and Harvested Fruits and Vegetables for donation

- Cooked nutritious Meals for Foodshare as part of a project for Cert iii in Community services