Hayley Cartner
Cessnock,NSW
Summary
Proactive individual with a track record in customer service and scheduling management. Demonstrates strong organisational skills and effective communication, ready to support seamless operations and drive positive outcomes in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Product Services Officer
Transport for NSW - Maritime
Rozelle, NSW
11.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Delivered high-level customer service by addressing inquiries and complaints within designated timeframes.
- Provided operational support to field staff during major aquatic events, including New Year’s Eve, the Sydney to Hobart, and Sail GP.
- Created documents such as invoices, receipts, letters, and memos using Microsoft Office Suite applications.
- Demonstrated strong communication skills, both verbally and in writing, when interacting with customers.
- Managed documentation for vessel inspections and compliance checks.
Secondment - Administrative Assistant
Transport for NSW - Maritime
Rozelle, NSW
06.2025 - 10.2025
- Maintained confidential files and managed sensitive information with discretion.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Administrative Assistant
Shadetex Australia
Minchinbury, NSW
01.2023 - 11.2023
- Managed executive calendars and coordinated appointments for senior leadership.
- Prepared meeting agendas and documented minutes for executive meetings.
- Monitored incoming emails and responded accordingly in a timely manner.
- Coordinated office events, including team-building activities and corporate functions.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Customer Service Officer
Western Sydney Pool Shop
Emu Plains, NSW
10.2020 - 12.2022
- Coordinated technician site visits to optimise daily operations.
- Managed customer and stakeholder enquiries, ensuring accurate responses and timely follow-ups.
- Pursued continuing education and advanced training to enhance industry knowledge.
- Organised and prioritised tasks to achieve service goals effectively.
Education
Certificate III Busines -
MEGT Traineeships
11-2023
High School Certificate -
St Mary's Senior High School
Saint Marys, NSWSkills
- Customer service excellence
- Scheduling management
- Organisational skills
- Effective communication
- Microsoft Office proficiency
- Independent and team collaboration
Timeline
Secondment - Administrative Assistant
Transport for NSW - Maritime
06.2025 - 10.2025
Product Services Officer
Transport for NSW - Maritime
11.2023 - Current
Administrative Assistant
Shadetex Australia
01.2023 - 11.2023
Customer Service Officer
Western Sydney Pool Shop
10.2020 - 12.2022
Certificate III Busines -
MEGT Traineeships
High School Certificate -
St Mary's Senior High School