Hayley Chaffey
Robina,Queensland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
13
13
years of professional experience
Work History
Dental Nurse
Harvie Dental
10.2022 - Current
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Duty Manager
Northcliffe Surf Lifesaving Club
02.2017 - 11.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Completed nightly closes on the club including reconciling gaming machines, keno and Tab Facilities.
- Nightly reconciliation of tills and gaming floats.
- Analyzed and evaluated business data to identify opportunities for improvement.
Dental Nurse
Maven Dental
03.2014 - 09.2019
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Reception and Administration duties such as making appointments, processing payments, reconciling end of day, stock ordering and management, stocktake, patient recalls.
Office Administration Manager
Precast Technologies Pty Ltd
03.2011 - 03.2014
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Education
Bachelor of Arts - Accounting
Griffith University
Gold Coast, QLD11.2025
Bachelor of Arts - Journalism And Public Relations
Griffith University
Gold Coast 11.2006
Skills
- Electronic Dental Record (EDR)
- Inventory Management
- Patient Examination
- Safety Management
- Work Planning and Organization
- Cash Management
- Customer Service
- Time Management
- Payroll Processing
- Employee Management
- Documentation and Reporting
- Accounting Procedures
Timeline
Dental Nurse
Harvie Dental
10.2022 - Current
Duty Manager
Northcliffe Surf Lifesaving Club
02.2017 - 11.2021
Dental Nurse
Maven Dental
03.2014 - 09.2019
Office Administration Manager
Precast Technologies Pty Ltd
03.2011 - 03.2014
Bachelor of Arts - Accounting
Griffith University
Bachelor of Arts - Journalism And Public Relations
Griffith University
Similar Profiles
Carina AmaniCarina Amani
Intern at Harvie Water SolutionsIntern at Harvie Water Solutions
Roderick ForbesRoderick Forbes
School Custodian at Harvie Elementary SchoolSchool Custodian at Harvie Elementary School
Donna FelipeDonna Felipe
Dental Hygienist at Westwood Dental | City Dental | Thompson DentalDental Hygienist at Westwood Dental | City Dental | Thompson Dental