Summary
Overview
Work History
Education
Skills
References
Netball - Experience
Certification
Timeline
Generic

Hayley Endresz

Medowie,Australia

Summary

I will complete my Certificate III in Individual Support TAFE NSW November 2024. I am personable and compassionate, with genuine dedication to providing exceptional care and support. I possess the foundational knowledge in patient hygiene and mobility, paired with skills in effective communication and time management. I am committed to enhancing well-being and quality of life for those in need. I completed and passed my HSC in 2022. I hold a responsible service of alcohol (RSA NSW) I have worked as a Bar Attendant and in the Bistro since September 2023. I have worked in the customer service industry since I was 14 years old. I am very self-reliant, I ask questions, and I am not afraid of hard work. I was a member of the Air Force Cadets which instilled discipline and attention to detail. I really enjoyed my time at Cadets and will use these skills in any future role. I have pride in my appearance, and I am always dressed neat and tidy. I am responsible and very punctual. I have a good work ethic; this is displayed through my commitment to netball. I have umpired for various teams at all levels as I have a reputation for being fair and on time. I have coached an under 11/12's teams since 2018. I have strong communication skills that have assisted when dealing with parents, players, and other officials. I am empathetic and caring, I enjoy looking after people, a trait important in the Aged and Disability Care profession.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bar Attendant

Gema Group
01.2024 - Current
  • Work at functions at McDonald Jones Stadium
  • Work independently in a Corporate Box with up to 20 customers
  • Other bar duties as assigned

Casual Bar Attendant

Bull and Bush Hotel
09.2023 - 02.2024
  • Serve tap beer and other beverages
  • Customer service using both cash and card payments
  • Cleaning and general duties as assigned

Customer Service Officer

Bunnings Warehouse
06.2021 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Assisted call-in customers with questions and orders
  • Provided primary customer support to internal and external customers
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations

Cashier

Woolworths Supermarket
01.2021 - 12.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes

Food Service Worker

McDonald's Restaurant
01.2020 - 12.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Greeted customers at counter to fulfill requests and answer questions
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Learned other teammates' work tasks to train as backup
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests

Education

Certificate III - Individual Support, Disability Support, Aged Care

TAFE NSW
11.2024

High School Certificate - HSC, English, Maths, Business Studies, Religion

St Francis Xavier College
Hamilton, NSW
11.2022

Completed Year 10 - PASS, English, Maths, Health and PE, Religion, Science, HSIE, Food Technology

San Clemente High School
Mayfield, NSW
12.2020

Skills

  • Professional boundaries
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Reliability and punctuality
  • Patient Care
  • Mobility Assistance
  • Respectful and Compassionate

References

  • Air Commodore Nick Osborne, Netball Coach, Pilot - Royal Australian Air Force, 0468 889 500
  • Nadine Gallaway, Family Friend, Administration Officer - Royal Australian Air Force, 0414 645 524
  • Rosanne McEwan, Bar Supervisor, Bull and Bush Hotel, 0419 298 345

Netball - Experience

I have had a long junior career playing since I was 5 years old. I have been the captain of my team for the last three years, my teammates are older than I am. Being captain, my coach has identified that I am a leader, a great communicator and someone who gives the team 'drive'. As well as playing, I have coached under 12's teams.

Certification

  • Certificate III in Individual Support TAFE NSW November 2024
  • NDISWC number: 39451693
  • Working With Children Check Number: WWC2936791E
  • Nationally Coordinated Criminal History Check Certificate reference Reference: 798604

Timeline

Bar Attendant

Gema Group
01.2024 - Current

Casual Bar Attendant

Bull and Bush Hotel
09.2023 - 02.2024

Customer Service Officer

Bunnings Warehouse
06.2021 - 06.2023

Cashier

Woolworths Supermarket
01.2021 - 12.2021

Food Service Worker

McDonald's Restaurant
01.2020 - 12.2020

High School Certificate - HSC, English, Maths, Business Studies, Religion

St Francis Xavier College

Completed Year 10 - PASS, English, Maths, Health and PE, Religion, Science, HSIE, Food Technology

San Clemente High School
  • Certificate III in Individual Support TAFE NSW November 2024
  • NDISWC number: 39451693
  • Working With Children Check Number: WWC2936791E
  • Nationally Coordinated Criminal History Check Certificate reference Reference: 798604

Certificate III - Individual Support, Disability Support, Aged Care

TAFE NSW
Hayley Endresz