Hayley Fulivai
Canberra,ACT
Summary
Skilled in advanced MS Office Suite and adept at fostering professional relationships, consistently exceeding performance metrics. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Executive Assistant | Domestic Aviation & Reform
Department Of Infrastructure
Canberra ACT
11.2023 - Current
- Handle confidential and sensitive information with discretion and tact.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Process travel expenses and reimbursements for executive team and senior management group.
- Streamline executive communication by managing emails, phone calls, and scheduling appointments.
- Serve as a liaison between departments to facilitate effective communication throughout the company.
- Provide professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assist in the development of company policies and procedures, contributing to a more organized work environment.
- Improve office efficiency by implementing new filing systems and document management processes.
- Facilitate training and onboarding for incoming office staff.
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Use advanced software including PDMS, Records Workspace, Excel, Power-point, Outlook, Word & SAP to prepare documents, reports, and presentations.
- Enhance productivity by organizing travel arrangements and coordinating accommodations for executives through CTM travel portal.
Call Centre Operator
Clean Energy Regulator
Canberra ACT
11.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Admin Assistant
Strategic Psychology
Canberra, ACT
01.2019 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
No Degree -
St Francis Xavier College
Canberra ACTSkills
- Executive Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Calendar Management
- Interpersonal Communication
- Travel Coordination
- Meeting planning
- Database Management
- Excel spreadsheets
- Document Preparation
- Advanced MS Office Suite
- File Organization
- Staff Management
- Business Administration
- Task Delegation
- Mail handling
- Process Improvements
Timeline
Executive Assistant | Domestic Aviation & Reform
Department Of Infrastructure
11.2023 - Current
Call Centre Operator
Clean Energy Regulator
11.2022 - 11.2023
Admin Assistant
Strategic Psychology
01.2019 - 11.2022
No Degree -
St Francis Xavier College