Hayley Gray
Port Macquarie
Summary
I am a motivated and hard-working team member looking to take the next step in my career at Port Macquarie Hastings Council.
During my time at Port Macquarie Hastings Council I have gained knowledge and experience across many financial departments and I have gained the skills to not only work well independently but also within the various teams across the Finance Department.
I have strong communication, interpersonal and organisational skills and am willing to complete any further training to enhance my knowledge within the Finance Department.
Overview
5
5
years of professional experience
Work History
Finance Trainee
Port Macquarie Hastings Council
01.2024 - Current
- Daily processing of 603 and Water Certificates, processing certificate refunds when necessary, communicating with external customers regarding their certificates requests and concerns.
- Processing and monitoring direct debit accounts, generating letters in regards to customers direct debits accounts and communicating with other departments in regards to customers accounts.
- Data Entry in regards to rates accounts and water accounts, generating letters for customers for adjustments to their accounts.
- In regards to Accounts Payable, entering and processing invoices, reconciling statements, approving staff purchase card transactions, and helping maintain the shared inbox.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Filing documentation within the online filing system, Content Manager.
- Experience in Microsoft 365, including Word, Spreadsheets and Outlook.
Work Experience Student
Howles Pharmacy
05.2023 - 05.2023
- Handling customer scripts, enquires and transactions, including money transactions and processing EFTPOS payments.
- Restocking products according to business policies, by restocking according to expiration dates.
Work Experience Student
The Centre Pharmacy
09.2022 - 09.2022
- Handling customer scripts, enquires and transactions, including money transactions and processing EFTPOS payments.
- Restocking products according to business policies, by restocking according to expiration dates.
Work Experience Student
Tamworth Base Hospital
05.2021 - 05.2021
- I experienced the Hospital Pharmacy, Speech Therapy, Dietitian and Physio Therapy
- Followed hospital policies, regulations, and dress codes, according to each section.
Café Attendant / Kitchen Hand
Pickles & Tea
08.2020 - 12.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Education
Certificate IV in Accounting & Bookkeeping -
Australian College of Commerce & Management
Online Based Certificate III in Accounts Administration -
Australian College of Commerce & Management
Online Based01-2025
Certificate III in Community Pharmacy -
TAFE NSW
NSW01-2023
High School Diploma -
Oxley High School
Tamworth, NSW01-2023
Skills
- Customer service
- Effective multitasking
- Team collaboration
- Verbal and written communication
- Work prioritization
- Administrative support
- Strong work ethic
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Critical thinking
Timeline
Finance Trainee
Port Macquarie Hastings Council
01.2024 - Current
Work Experience Student
Howles Pharmacy
05.2023 - 05.2023
Work Experience Student
The Centre Pharmacy
09.2022 - 09.2022
Work Experience Student
Tamworth Base Hospital
05.2021 - 05.2021
Café Attendant / Kitchen Hand
Pickles & Tea
08.2020 - 12.2020
Certificate IV in Accounting & Bookkeeping -
Australian College of Commerce & Management
Certificate III in Accounts Administration -
Australian College of Commerce & Management
Certificate III in Community Pharmacy -
TAFE NSW
High School Diploma -
Oxley High School
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