Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hayley Hofmann

Brisbane,QLD

Summary

I am a young lady with excellent customer service, communication, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I am hardworking and reliable, with a desire to take on new challenges. I have a strong work ethic and am an organized and motivated employee.

Overview

5
5
years of professional experience

Work History

Senior Hairstylist

Studio K Hair Co
Wynnum, QLD
10.2023 - Current
  • Ensured all equipment was properly sterilized before use according to safety guidelines.
  • Provided comprehensive hair treatments for various types of hair.
  • Updated and maintained customer information records and beauty services provided.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Provided expert consultation to clients on hair care, styling and coloring techniques.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Managed appointment bookings including scheduling appointments with clients.
  • Responded to customer inquiries by phone, email and in person.

Apprentice Hairstylist - Senior Hairstylist

Milque Spa
Capalaba, QLD
08.2020 - 09.2023
  • Performed shampooing, conditioning, cutting, coloring, and styling techniques for clients.
  • Applied color treatments including highlights and lowlights.
  • Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.
  • Provided consultations to clients on hair care and styling options.
  • Worked front desk, sold haircare products and processed payments.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Created comfortable salon experiences for clients by offering drinks, snacks and chair adjustments throughout appointments.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Responded to customer inquiries by phone, email and in person.
  • Prepared bleach, toner and gloss with accurate measurements as requested by senior stylist.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of workspace, tools, and products.
  • Salon Coordinator role: Jan 2021 - Sep 2023:

Tea and Tidy

Vlushe Cosmetics and Blowdry Lounge
Fortitude Valley, QLD
04.2020 - 06.2020
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Prepared color formulas as directed by stylists.
  • Operated cash registers to receive payments from patrons.
  • Performed basic receptionist duties such as answering phones and taking messages.
  • Maintained a clean work environment throughout the day.

In Store Team Member

Dominos
Capalaba, QLD
08.2018 - 03.2020
  • Answered telephone calls promptly and courteously.
  • Maintained cleanliness of store floor by sweeping, mopping and vacuuming.
  • Prepared dough and sauce for pizzas according to recipes.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Prepared multiple orders at once for speedy service.
  • Packaged and bagged cooked food and prepared items.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Shared information with customers about pizza preparation methods, ingredients and menu items.

Education

Certificate III in Hairdressing - Hairdressing

Matters In Gray
VlusheMount Gravatt, QLD
08-2023

High School Diploma -

Australian Industry Trade College
Cleveland, QLD
11-2020

Skills

  • Workspace Organization
  • Appointment Scheduling
  • Adaptable to Changing Client Needs
  • Multitasking and Prioritization
  • Service-Oriented Mindset
  • Professional Demeanor
  • Verbal and Written Communication
  • Customer Service
  • High Attention to Detail
  • Problem-Solving

References

References available upon request.

Timeline

Senior Hairstylist

Studio K Hair Co
10.2023 - Current

Apprentice Hairstylist - Senior Hairstylist

Milque Spa
08.2020 - 09.2023

Tea and Tidy

Vlushe Cosmetics and Blowdry Lounge
04.2020 - 06.2020

In Store Team Member

Dominos
08.2018 - 03.2020

Certificate III in Hairdressing - Hairdressing

Matters In Gray

High School Diploma -

Australian Industry Trade College

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